PNC Bank Bells Ferry Rd, Woodstock, Georgia

PNC Bank Reviews

3.3 stars based on 15 reviews

Featured Comments:

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  Chris Snell

  5.0

  Update 2. Kirstin with PNC executive client services has helped me fully resolve my issue with Excellent customer support! I sincerely appreciate Kirstin being true to her word and following up with me first thing this morning. After thoroughly reviewing the Zelle website, I can attest that there are many contradictory statements pertaining to the terms of usage FAQ's. Also, what is the definition of friend? Do online friends count? In addition, "Trust" is an individual perception differing for individuals. I trust any and everyone, until that individual's actions show that they are not trustworthy. Update. Pnc executive client services has reached out to me and Kirsten was very professional and understanding of my concerns. She also provided education on my topic, which I appreciate. I have been told that my problem should have resolution in the next 24 hours. I have changed the star rating from 1 to 3, in good faith and for the follow up call from Kirsten. The customer service at this branch is excellent. However, the PNC corporate customer service is worst in industry. Representatives are telling me 1 thing and the opposite happens. They are NOT TRUE to their word. Management uninterested in helping. This bank is working for profit over people.

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  Robert Smith

  1.0

  Closest branch to me, but opens after I have to be at work (8am) and closes as I get out (5pm). No Saturday hours either. Why? Most inconsiderate branch to the working folks that i've dealt with while banking with PNC. Your experience may differ from mine, and that's great, but to those who share my experience... shame on this location.

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  Nicole Bennett

  5.0

  I have used this bank for MANY years (coming from BOA). The difference is unbelievable. They literally know me here, are SO helpful and I always leave with exactly what I needed done. Not only that, but this bank set up accounts for my teen boys and have helped them not only have accounts but learn how to manage them. When they bring in deposits, this branch congratulates them and encourages them. You'll never get that at BOA. And lastly, my job is Client Experience, so I'm a tough critic. Yes, things are different since Covid. But go inside anytime. They will sit down and help you with anything you need. It just looks different than the old fashioned bank. HIGHLY Recommend!!!

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