PNC Bank W 159th St, Tinley Park, Illinois

PNC Bank Reviews

3.5 stars based on 20 reviews

Featured Comments:

• M

  Michelle Mckinney

  5.0

  This bank was very much what I was looking for. Vinny the banker who helped me, was very patient with me and explained different banking options to me . He not only opened my account but set up my online banking before I left the bank. I felt confident and peaceful with the decision to bank with them.

• J

  John Matthews

  1.0

  Rude and horrible custsomer service. Called the day before to confirm they could assist us with a notary for our documents. When we arrived they refused to help us. Keep in mind I called in advance and they have helped us out before. While waiting to complete some other business at the teller window I observed an elderly couple being turned away. A large blonde and loud teller yelled across from the drive thru window that they "can't get 21 grand without ordering it". All of us in line were shocked that they would ignore this couples privacy and put them in danger by announcing it to the entire bank. Anyone who asked for a manager was directed to a gentleman named Danielle who said he didn't have time for this "nonesense" I called up to the regional manager and left a message. Apparently PNC isn't concerned with their customer service, safety or privacy. Don't give them a dime take your business anywhere else. Update: the real Branch manager called me back a week later. Stated her assistant wasn't comfortable notarizing documents, which was a blatant lie and contradicted what he told me. This branch manager also stated she gave the tellers a "talking to" about privacy. Regional manager never called back. Again further proof to take your money and business elsewhere.

• C

  Cindy P

  3.0

  Normally I go during the week and everyone is so nice and helpful. I happened to go on a weekend. I called ahead but was on hold eternally until the call just dropped. I assumed they were very busy. To my surprise, when I arrived less than 5 minutes later, there were two people standing in the entrance casually talking to each other, hands in pockets. I asked if they had a change counting machine and they said no. And then nothing. I paused waiting for more info. Nothing. Then I asked if they knew if another location had one. They said “I don’t know.” I’m your long time customer. Maybe the right answer would be “let me find out if another branch has one” or, at a minimum, “I’m really sorry we don’t have one.” I felt like I was interrupting them. I left pretty peaved. I’ve always had good customer service here previously.

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