Premier Members Credit Union Hood Ave, Pueblo, Colorado

Premier Members Credit Union Reviews

2.2 stars based on 37 reviews

Featured Comments:

• J

  Jon Landtiser

  5.0

  I’ve been to several branches, but this one the most because it’s closest. They are helpful, their app allows for remote deposit, and the mutual service agreement with other credit unions has been extremely helpful. I don’t have the greatest credit and they gave me a decent size car loan and have been extremely flexible with payment due dates and whatnot due to covid. Beats any bank I’ve ever used by a significant amount.

  ---

  Response from the owner

  We love to hear that, Jon, and we're so glad you're a part of our Premier Members family. As always, if you need anything, give us a shout at: 303.657.7000.

• R

  Richard Quintana

  1.0

  It has been the worst experience. Changing my account and adding things I didn't need all because they can't check their email. Now they raised my payment double it was last month. Would not recommend can't wait to refinance my car to somewhere else.

• b

  bonnie duran

  5.0

  I have done business with this company for 41 years including regular accounts, mortgage and car loans. Business was GREAT in the past, however now have a new CEO over the past year or so, and service has unfortunately diminished tremendously. Far less staff, extremely poor response to phone calls, late making night depositories (2 business days later). Discussed my issues with CEO yesterday who basically blew me off stating he was not going to address any of my concerns, despite my sincerely loyalty to the CU and tellers. Basically said bottom line was making a profit. They recently lost at least 2 high level staff members who I have done business with for 10 to 40 years. Such a shame. I asked the CEO if he had read the reviews on line, (we all seem to say the same thing over and over) and he admitted he had, but had no feedback as to any quality improvement suggestions. I will con't for a little bit longer here, see if any improvements are made, (such a pain to change CU after 41 years when you know all the tellers, and they are so sweet!) however it is currently so hard to con't to do business with this establishment. If things improve, and I receive an apology, I will gladly rewrite my review. FYI, I HAVE RARELY EVER WRITTEN A NEGATIVE REVIEW ON ANY BUSINESS, and PREVIOUSLY WOULD HAVE CLEARLY GIVEN THEM A 5 STAR RATING. Oct. 29, 2021. REVISED AND EDITED ABOVE REVIEW. ALL of my above concerns have been addressed. They are checking the nightly depository within 1 hour of opening. More options are available through this Credit Union than were previous. They answer the phones VERY PROMPTLY. I have not had to leave a message for them to return my call, AND they take the time to remedy the concern over the phone the first time, without having to call you back. EXTRA SPECIAL KUDOS to DEBBIE M. regarding a transaction history for a medical bill that was already paid. Debbie was very kind, very knowledgeable, and patient. She not only found the paid transaction that was 6 months ago, but also took the time to "show me" over the phone how to find the transaction and print it for the medical billing company. DEBBIE YOU ABSOLUTELY MADE MY DAY!!!! VERY SPECIAL THANK YOU!!!!

More reviews (34)