PrimeSource Credit Union N Nevada St, Spokane, Washington

PrimeSource Credit Union Reviews

2.8 stars based on 13 reviews

Featured Comments:

• J

  J O'Neal

  5.0

  PrimeSource credit is amazing!!!! I have been with them for a long time. Whenever I need a loan or help with something. The girls are always there to help and they do it fast…. Keep up the great work ladies!!!! And Thank you.

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  Response from the owner

  Thank you so much! We have a wonderful team dedicated to our members!

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  Sara Girton

  5.0

  I must say I’m kind of shocked and surprised at the negative reviews. I’m also a little skeptical of some as well… we’ve banked with primesource for about six years now. They handle all our financial needs. We have had a HELOC through them, multiple auto loans, an RV loan, side by side loans, personal loans, etc. and have had nothing but fantastic service with them. We primarily bank at the north branch but have done business at the valley branch as well and have never been met with or seen anything but polite and upbeat courteous employees. I’d recommend them to anyone hands down.

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  Samantha Vera

  2.0

  After years with PrimeSource CU I will be switching banks. I want to say first that the staff has always been pleasant and helpful and this has never been an issue. The main reason I will be banking elsewhere is that recently my debit card was declined for some reason (there was money in my account) and I could not get ahold of anyone on Saturday or Sunday. I had to wait 48 hours to call the branch when they opened Monday morning because they have no after hours number to help with these issues. Not only is it embarrassing to have your card declined, I have bills and purchases to make on weekends, as I'm sure many people would. Another issue I had with PrimeSource is the first time car buyer loan program. I tried to get an auto loan years ago and as someone with a 700+ credit score, I expected to get a reasonable rate. However, because I had only ever paid cash for my vehicles and had no history of an auto loan, the lowest rate I could get was something like 12%. I had been a home owner and paying my own bills without late payments for almost a decade. I ended up getting a loan through Navy Federal for 2.5% after that. Overdraft fees are also high and they charge you for the first offense. The website and app are glitchy and out of date compared to other institutions. I know this is a small bank, but I need something more accommodating to my needs and I think other people should be aware of these issues when looking for a bank or credit union.

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