Proctor Loan Protector Tower Dr, Troy, Michigan

Proctor Loan Protector Reviews

1.7 stars based on 21 reviews

Featured Comments:

• R

  Richard Gainsborough

  5.0

  I've worked a lot of customer service jobs over the years, and Proctor definitely ranks higher among most of them. Yeah, it's a lot of being tied to the phones, but I always felt like management had my back and was responsive if I ever needed help as opposed to other places. Even after going remote, they made the transition pretty simple. Benefits were good and I liked that there was room for growth in the company.

• B

  Benito Sanchez

  1.0

  Horrible when it comes to getting a claim check endorsed. The loss draft department doesn't communicate and it's been a month just to get my checks signed. They weren't even signed and were sent back to me. I still haven't received my checks back. Once I have all 3 checks then I have to send them back and hope I can get all of them in a timely fashion. No one here can communicate unless I call and find out. I was told on the 23rd of December my checks hadn't been mailed back to me. Now today I'm told they were mailed out on the 21st. Ridiculous, I can assure once I get this situated I will be refinancing my home and go with a local mortgage company to avoid this non sense. WOULD NOT RECOMMEND FREEDOM MORTGAGE/PROCTOR LOAN PROTECTOR TO ANYONE.

• M

  Michael Vanderhorst

  1.0

  Had to overnight them a check for co-endorsement for an insurance claim. Told it would take 2 days to scan in and 7 - 10 business days for review and endorsement. Come to find out it was 7 - 10 business days for review and then another 7 - 10 business days for co-endorsement. They kept telling me it was escalated in the review, then approved and then just waiting for the co-endorsement. Week later it isn't showing as shipped in the UPS tracking I paid for. Get a supervisor on the phone who told me it was just handed over for co-endorsement today...12 business days after it was scanned. She even acknowledged that it was 2 days behind so I don't see how anything was escalated when not even part of their normal time frame. Not the supervisor's fault, but the company itself. Also, everytime I'd call, things were always not true on where things stood. Stepping back an entire week of where things stand. This is horrible!

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