Prosperity Bank Preston Rd, Plano, Texas

Prosperity Bank Reviews

3.1 stars based on 12 reviews

Featured Comments:

• D

  David Muir

  5.0

  Becky Walters is excellent at providing one on one customer service.

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  Response from the owner

  Hi David, Thank you for the 5 stars and sharing your feedback! At Prosperity Bank, we take pride in our associates and the customer service they provide. Thank you for visiting us and we hope to see you again soon!

• M

  MaC N.

  1.0

  FALSE ADVERTISING on company sites. Went to this Bank on 3512 Preston Rd., before the lobby closing at 6p on Fridays! To my surprise & anger the lobby was closed BEFORE 6P! Only the drive thru was opened. Why i couldn't use the drive thru? I took the public transit bus to get there. Problem. Now it seems that ALL branches are closed on weekends except the drive thru. Nevermind if customers need to come inside to do business, if they can't use the drive thru. So now I'll have close my accounts & open up a new one with another bank that's open on weekends. Woodforest Bank here I come.

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  Response from the owner

  Thank you for your feedback. Due to a limited staff last week, this banking center closed at 4 p.m. and signage is posted on the doors. We do our best to make sure our banking center hours are updated properly on the website. Please contact us at 1-800-531-1401 so we can make this right. We hate to see you go.

• K

  K L

  1.0

  The drive thru manager (lady with black/brown curly hair) always greets me with a rude attitude whether I go through the drive thru or go inside. This branch also doesn’t have enough help and wait times are longer than other locations, especially if you need to speak to a banker. Would not recommend this location or Prosperity bank. Lots of fraud has occurred ever since they switched from Legacy Texas. I have given it time but I just don’t feel my money is secure with this bank.

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