PSECU E College Ave, State College, Pennsylvania

PSECU Reviews

3.2 stars based on 14 reviews

Featured Comments:

• B

  Brendan Baker

  5.0

  Very nice bank, been with them for years. Loans and everything through them is painless and straight forward.

• J

  Jeremy Hoffman

  2.0

  First let me say my online experience with PSECU is great. The phone support is good as well. This is purely a review about the State College "Branch" . This is nothing more from what I can tell externally to be some type of lounge where they open new accounts. It certainly doesnt resemble any bank I have ever been inside of. Which brings me to the next part. I looked up the hours, showed up to make a large cash deposit on a Tuesday morning, greeted by a sign that no one was there. Heck, Im not sure there are office hours post covid as it says "let us help you virtual". So I attempted to make this large cash deposit via the ATM. All was going well till I inserted the cash and ... BOOM.... technical error, we cant process the request or return the deposit. At this point Im semi panic'd it prints me a receipt thankfully but with very little info. I turn to find the number on the door for the "branch manager". Call the number cause im now missing thousands of dollars in cash. Instantly straight to voicemail, 9:05am on a Tuesday. Please god tell me you dont have some student running this. Thankfully after about a 20 min phone call the ATM dispute rep was able to get this going as a claim. The money showed up in my account a few hours later. State College is anything but a branch. If I wasnt able to resolve this issue as timely as I had, I wouldve cancelled my ten year old account because of this. If you live in Harrisburg, great, anywhere else youre at the mercy of virtual services.

• F

  Franklin Wholaver

  1.0

  I updated an auto payment online to pull from a new account, and selected the option to "replace current auto pay". A few weeks later my account bounces because they tried to pull money from both accounts. After 30 minutes on the phone, rather than accepting responsibility for their failed system, I am told that it is my fault because I did not physically send in a form that I was not told was required. If you still use letters and fax machines then PSECU will probably be fine. But if you expect to do anything online, go somewhere else. I will be moving my personal and business accounts elsewhere.

More reviews (11)