Citizens Bank E College Ave, State College, Pennsylvania

Citizens Bank Reviews

2.6 stars based on 3 reviews

Featured Comments:

• J

  Julie Pichora

  5.0

  Fantastic service. The employees try to learn everyone's names 😀

• m

  mike

  1.0

  I would give zero stars if I could NEVER USE CITIZENS BANK!!! They froze my wife's account every week every transaction since June 2020 I tried to send a zelle payment of $2500 that was declined because her zelle was frozen and her debit card was frozen AGAIN after waiting on hold for 3 hours multiple times we just fixed it again the other day!! Then they can't even speak english!!! Now my wife is pregnant and we have a 1yr old daughter and I have to wait 14 days for them to return my 2500 and whatever she had already is just useless and frozen every couple days!!! Absolutely redicilous and criminal!!!

• C

  Chao Shi

  1.0

  Citizen bank in state college offers fraud service. They sent me an advertisement saying that as long as I open an account at their bank, I will be awarded for $400 dollars if I have a balance of more than $2000 for over 3 months. However, it has been almost a year and nothing credited to my account. Their explanation is that I have to make citizens bank my default salary receiving account. They never told me this when I opened my account, they just said I need to wait to get my reward $400. During the year that I am waiting for my reward, they kept charging service fee for $9.99 every quarter year(the minimum requirement to waive this fee is too high especially for a student). They also charge me for $2.99 for sending me paper statement every month and I have to go online to make it paperless. I can understand that they want to get customers from pnc bank, but they really need to do it in a more appropriate way. Anyway, I will close my account ASAP.