Quantum Credit Union: Main Branch W 21st St, Wichita, Kansas

Quantum Credit Union: Main Branch Reviews

3.0 stars based on 16 reviews

Featured Comments:

• J

  Jason Beyer

  5.0

  I've been banking with them since I opened a savings account in Kindergarten (late 1980s) and my late mother was a member most of her life. Always have had great experiences, and service. It's much more like a small town bank as they know you and your cars. I've had charges held/flagged as they were for something I wouldn't usually buy, and they gave me a call. It's hard to find that type of service! Just got a new used auto loan and the rate was fantastic.

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  Response from the owner

  Hi Jason, Thank you so much for supporting us with your review! We love to provide great personal service, and we’re delighted to know we can help you meet all your financial needs.

• H

  Heather M

  1.0

  Today I had an unpleasant experience at Quantum Credit Union. An organization that I have banked with since they were TECU (Telephone Employee Credit Union) when I began working at SBC in 2001. I came in with a check and was told due to the large amount it would require a hold, if I needed money today they would need to verify. I said I understood, I won’t need access to the funds anytime soon a hold is fine. Her neighboring teller then looked around the divider at me, and looked me up and down. After looking at me- She said no we will have to verify the check and told the tell not to call the number on the check to verify it, look it up. Then she said sit over there while we do that. I politely asked for my check back. I am disappointed that I experienced this type of bias at your organization- whether it be conscious or unconscious. I believe I was a victim of discrimination based on how I look the skin I live in. I have held an account at your organization for 21 years, not to mention accounts for each of my children for over 10+ years. I am reevaluating my relationship with Quantum. Your organization needs to invest in training for biases and diversity.

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  Response from the owner

  Heather, we are so sorry for your experience. Our Retail Service Manager has left you a message to discuss the interaction and to determine how we can address your needs. Please give her a call back at your convenience. Thank you.

• A

  Angie Leach

  1.0

  It's really too bad equishare merged with them. I loved equishare. I've had NUMEROUS issues with quantum bank. They are awful. I get my check direct deposited and have to wait 5 days for it to clear? Ridiculous

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  Response from the owner

  Hi Angie, We’re deeply sorry for the inconvenience you’ve experienced. Our intent is always to provide an exceptional experience for our members. A member representative will be in contact with you soon to help sort things out.

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