Reality Homes - Creswell - Model Home Melton Rd, Creswell, Oregon

Reality Homes - Creswell - Model Home Reviews

1.9 stars based on 8 reviews

Featured Comments:

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  Ben Jones

  5.0

  Our build took at little longer than expected. But the Project Manager was on top off it every step of the way and our home turned out beautiful. I would definitely recommend Reality Homes.

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  Marcia Knee

  1.0

  DO NOT EVEN CONSIDER THIS COMPANY. Reality Homes (RH) built 2 homes for us. At the time of the contract there were no negative feedbacks or BBB complaints. RH took both deposits with the understanding that they would build both homes simultaneously. After payment RH refused to build the granny unit at the same time of the main home. This cost us double in costs and took an extra year. Both homes were built using different methods and standards. We were forced to install a defective tub unit. They do not leave communication channels open for when on site problems arise. We were forced to accept an oversize skylight that is half over a bedroom and 2 windows that were incorrect. They threatened a hold up of 3 months if we wanted them corrected. So we have bedroom windows that go floor to ceiling. The flooring we were shown was replaced with vinyl tiles. The site managers do alot of threatening. Such as small things like our dog (We live on site) followed the site manager into the unfinished home and we were told our warranty would be voided. We knew the quality going in would be standard and not custom. Many aspects of the build was very poor. Phone calls are almost never returned. Our plans show vents out the roof and they installed 3 ugly vents out the side and blamed it on a scheduling error. We understand the COVID19 slow down, however our state was still building and construction was going on around us. RH left no manner of contact or general assurances during that time. We should have just paid a contractor from start to finish. We would have saved 80,000.00 and have a 2 better quality homes. The warranty means nothing. Added 1/10/2021 Two months of repeated calls to RH as to when the punch list would be finished. There are still holes in the wall the cabinets are not completely framed in. No response. The whole siding of the adu was stressfull. The crew included a 14year old boy. They Tyvek was installed improperly and RH ignored my calls. The overlap is backwards in places so that moisture can run down into the backing wood. During the summer the siding on the ADU buckled. Sections were not nailed down and expansion gaps were made throughout the siding. I could slide my fingers under the boards. The installers made 4 trips to repair. The product manufacturer came out and inspected. Some gaps were cut to mitigate. Part of the front peak was removed and replaced. Even though we were forced to paint prior to repair RH after replacement did not paint. Currently, on the main home a state inspector was called because there are gaps on the entire flooring. We are on our third repair for the shower stall. The floor buckled and I almost went through the glass doors. There is a small crack. RH will be replacing the shower floor next week with a different floor pattern as they can not replicate the original. Before the shower stall was installed I argued with the site manager and RH because the flaws were visible and I did not want it installed. They stated that It had to be installed damaged and repairs would come later. The response that the lot was tight makes no sense as we were told both would be built simultaneously at time of signing and payment. Both homes had different street access for Truss as one home is on 4th and the other on 3rd. Communication is poor and they could have explained this instead of not returning calls. We went through 5 site managers and several office personnel on the build. The response by the Reality Homes says that the homes came out beautifully but the respondent has never been to either of the homes and they have yet to complete the ADU punch list.

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  Response from the owner

  Hello, we are so sorry to hear of your disappointment. Both of your homes turned out beautiful. As you are aware it was the tight city lot that made access for truss, roof and drywall boom trucks impossible to build them at the same time. We also pride ourselves on building to industry leading standards and use trusted name brand products all backed by a 3rd party warranty program. If there is anything that does not meet the guidelines expressed in our guide book we are more than happy to review them with you. If you care to share more with us please email us at [email protected] - Thank you.

• K

  Kristopher Dean

  1.0

  This review is intended to educate consumers who are considering building with Reality Homes. While our home is past the 200 day mark and is still not complete and has turned into a homeowners nightmare. While we have a story that may seem unbelievable to some it is actually a Reality for many who have chosen to build a home with Reality We have been repeatedly been lied to and taken advantage of throughout the process This is a SMALL list of things that have gone wrong. 1. No communication from Reality Homes despite our repeated emails and phone calls to get the foundation poured. Approximately a two month delay along with a market price increase in the amount of $8,000 because foundation wasn’t poured on time despite us meeting all of our requirements and being ready to start work. Seems like a good tactical delay on their part. No details given on what prices were increased 2. Extra concrete for foundation We also incurred an extra $1,260 fee for four additional yards of concrete on land that was laser leveled and compacted with up to 30” of gravel underneath the foundation. Oh did I mention that the concrete showed up without a pump truck on site concrete was spilled outside of the foundation forms and one truck was returned to Knife River’s batch plant because there was no way to finish pouring the foundation without a pump truck in the dark without lighting. The concrete clause in their contract is a scam. (Great Family Business Model take extra from your family to give to mine). 3. Sixty one days to frame a simple single level home. The framing crew didn’t show up on a regular schedule. The home could have been completed before the unusual snow storm arrived. Ok so we had some snow I’ll give them an extra ten days even though my wife and I shoveled the snow out of the house and off the partially completed roof. But after sixty one days the house was framed incorrectly failed and inspection and has caused problems for many of the contractors that followed him. The framers were called out several times to make repairs unsuccessfully. At our request and to the unwillingness of Reality Homes another framer was brought in to fix his mistakes which included cutting off siding, roofing trim boards etc that were already painted at our expense. The original framing crew didn’t frame the windows correctly some were crooked and the window reveal was off on most of the windows. We informed Reality about the problem at the time of framing but they choose to ignore the problem until the drywall and texturing was completed and the problem was more apparent. 4. There is no communication on scheduling for your home. You are not allowed to talk to the contractors and they aren’t allowed to talk to you. (this is how a family business remains successful by not allowing you to be involved) If you receive a schedule don’t expect it to happen, sometimes you will get a schedule with work to be completed with dates in the past and no materials even on site to do the work. 5. There is a lot of finger pointing going on at Reality Homes but no one will accept any responsibility. I have email after emails full of excuses. I have been in contact with everyone from our project manager, regional manager, Pre Construction Manager, Director of Finance & Development, Vice President, General Manager. Assistants and the best for last the Corporate Director of Construction who accused me of being a “BULLY ” for trying to get our dream home completed on time and built correctly. During a phone conversation he stated I was probably used to getting my way since I’m in “law enforcement” . This is definitely not a law enforcement friendly company. I’m sure they don’t mind taking our money as long as we wait quietly on the sidelines. UPDATE: 8/25/20 Still issues You can always share their post with hashtags like #dreamhomedisaster #realityhomes #customhomes #behindthescences #homesweethome #dreamhomemistakes #RHI #homebuilders #constructionsite #shadybuilders #builtonyourland #beware #realityhomesinc #momlife #notlefriendly #fairwayhomeswest

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  Response from the owner

  We apologize that we did not meet your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our Company. Additionally we are perplexed that every time we answer you on a review site you take it to another and another. We have always provided and welcomed regular communication with you on the entire build and have provided our [email protected] address along with everyone else you mentioned speaking with. We also pride ourselves on honoring our very transparent and detailed joint building agreement where in the spirit of setting clear expectations have outlined our process, description of materials and the estimated build timelines. In addition for your peace of mind we do include an industry leading 3rd party warranty by 2-10 HBW to assure your home is built to a industry recognized set of standards or better. We sure hope you enjoy your beautiful home!

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