Regions Bank W Northgate Rd, Rogers, Arkansas

Regions Bank Reviews

4.1 stars based on 12 reviews

Featured Comments:

• H

  Hanna G

  5.0

  Went in to talk about refinancing my car loan since I have been banking with them since 2015 and it was amazing. Kim Barker was extremely helpful and was able to answer all of my questions and even help me when I was not sure the information she was asking. She was outstanding and by far one of the nicest people I have ever worked with there! Will be coming back to this location when I have questions or bank needs.

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  Response from the owner

  Our goal is to provide the best customer service experience, Hanna! We're happy to hear that Kim was a big help! We hope to see you again. -Ana

• K

  Kyle McCarthy

  2.0

  Imagine if you're a Regions customer. You write a $1,000 check on your Regions checking account as non-refundable deposit on a $400,000 new construction home you’re buying. Your builder takes your Regions check to Regions Branch to cash it, to be sure the cash is there, and as to not hold up the closing on your new home. Regions refuses to cash their customer’s check for the builder, because the builder will not pay a large fee to cash their customers check. After much discussion the teller finally agreed to waive the fee, but only after I explained I was taking the check back to their customer to tell them their check was no good. The bank wouldn’t cash your check because I wouldn’t pay them a large fee to honor your check. I sell a lot of houses. This is not the type red tape, fee ridden bank you want to do business with. This is worse than Bank Of America. Consider a local bank that values your business, uses common sense, and won’t leave you out in the cold when important things like closing on a house are on the line. I gave them 2 stars instead of 1 because they finally waived the fee after threatening to take the check back to their client.

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  Response from the owner

  We're sorry to hear that you feel this way, Kyle. If we can further speak with you, please send us an email with your phone number to [email protected]. -Ana

• J

  Juan Castellano

  1.0

  Richard Crow is the rudest Commercial Loan Officer they have. Do not work here if you don’t want to put up with him. He has a holier than thou attitude, and will call your branch and harass you for things. If you put him on hold he freaks out, and says that he shouldn’t be put on hold, because he just had a quick question. We have instant messaging, and email. Give me a break. You don’t need to call. I’m sorry but customers take priority over Richard. So he would do well to stay in his lane, and reach out when it’s convenient for branch staff, as he is not customer facing.

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  Response from the owner

  Hello, Juan. Our team would like to further discuss these concerns. If we can chat with you, please send over an email with your phone number to [email protected]. We'll make sure to call you. -Ana

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