Regions Bank Sw 8th St, Miami, Florida

Regions Bank Reviews

3.1 stars based on 28 reviews

Featured Comments:

• A

  Andreia Costa

  5.0

  Best experience ever. This bank is by far the best I've ever been to. The customer service at this location has been superb from the time that I walked in, to the time that I walked out the door. The bank was super busy, but Manager- Carlos Zepeda checked on everyone often making sure all customers were good in order to help everyone accordingly.

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  Response from the owner

  We appreciate you taking the time to share these amazing words with us, Andreia! We hope you stop by and see us again soon! -Ana

• A

  Andres Ortiz

  5.0

  I am really surprised reading other reviews of this branch, because my experience was very positive. It seems to me they have listened to the complaints and fixed their staff. I was attended by Adrian M. (Mingales, Migenes…?) and was in and out in a matter of minutes. Overall positive experience.

• L

  L Erskine

  1.0

  Stay as far from this branch !! Inconsiderate room-temperature IQs run it AND management is even worse than the staff. This place is over-staffed and even four (4) tellers have a customer waiting in line for 11 minutes (ridiculous!!). By the way, the waits at the drive thru are even worse. 15- to 20 minutes before the teller will send a carrier. This review area does not provide enough of room to describe ALL of the ineptitude and indifference at this branch. This is a low-income area with less than demanding customers and that is exactly why this and sooo many other dissatisfied complaints shall continue to fall of deaf Region Banking Group ears. By the way, that last review by "Jennifer" must have been submitted by a friend, relative or fake customer. Go by and see for yourself. I promise you'll never stop in there again. I probably will NOT get a message or acknowledgement by "the owner" like she did. R E G I O N S B A N K this is why you'll eventually be taken over (as usual) by another national bank. Message to customers.... head to the Coral Gables Branch. They value individuals way more there. I wonder why?

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  Response from the owner

  We're sorry to hear of your experience at this location. We'd like to gather all the information you have for us to have this sent over to our Complaints team for further review. If you send your phone number to [email protected], we'll call you. -Tyler

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