Regions Bank Hillsboro Rd, Franklin, Tennessee

Regions Bank Reviews

3.0 stars based on 5 reviews

Featured Comments:

• L

  Luke Johnson

  1.0

  I never leave reviews because I think it’s unnecessary and petty. However, this has frustrated me. I’ve been banking at regions for years… I have given this branch multiple chances with duties no more difficult than depositing and withdrawing money… you know, normal bank stuff. Every time I have gone here, I have received a judgmental expression and tone from the clerk towards me. There was an instance where I needed a few thousand in cash… Not a big deal…. But I was met with judgement…. Being asked if I could just take a cashiers check multiple times… (and this wasn’t because they didn’t have the cash on hand) and finally received my cash after she spoke to the manager a few times. This isn’t how it is supposed to work. I am giving my money to a bank, if I need a small sum in cash one day I can withdrawal it without any input from the clerk. “Are you sure you can’t just take a cashiers check?” for only 3k…. No that’s where the clerk needs to understand their bounds. I hope someone sees this and self reflects. Just giving some constructive feedback…

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  Response from the owner

  Hello, Luke. We value the review and feedback you have shared; it is very important to us! We’re so sorry for the negative visit you had, our team will make sure to have this documented properly and forwarded to the appropriate personnel. If you wish to share more or have additional feedback, please email us at [email protected]. We’ll make sure to engage and respond as soon as we can. - Hector

• K

  Kathlyn McCaughna

  3.0

  Definitely, there should be a phone # for each branch. All I want to do is order checks. That should not be this difficult. Can't do it online because I don't have PW, etc.

• T

  Terry Daily

  3.0

  We have banked at this branch as long as it has it has been here and find the entire staff very professional, pleasant and helpful. However, echoing a previous customer's comment, it would be sooooooooo helpful to have phone numbers for the individual branches. A corporate decision, I'm sure, but I can drive to the branch quicker than going through the full decision tree on the 800 number. The decision makers should try it sometime.

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