Regions Bank Innsbrooke Blvd, Murfreesboro, Tennessee

Regions Bank Reviews

2.4 stars based on 12 reviews

Featured Comments:

• A

  Alexa Tousignant

  5.0

  Quinn is absolutely amazing. So sweet and helpful.

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  Response from the owner

  We're happy to hear that, Quinn, was a big help! We hope you come back to see us! -Ana

• M

  Mrs. Star LeBlanc

  1.0

  I had to use this regions bcuz my lil 2.5 horse town doesn’t have a regions brick and mortar or atm. But I withdrew my rent money off my cash app, that’s how my husband sends me cash, but it cancelled my transaction and cash app deducted my money SO I DONT HAVE MY RENT & No one wants to help me & unfortunately my relationship was already on the brinks and this isn’t helping at all!! DEVASTATED AND CLOSING MY ACCTS TO TYLER OF REGIONS I HAVE AN ACCOUNT WITH U ALL SO MY NUMBER SHOULD MOST DEFINITELY BE ON IT. I did contact this location and no one could do anything either supposedly. It’s been a week and still no money refunded… This is 2022 and insane… type $506.00 in and hit enter!!! It’s NOW February 22,2022 I still don’t have my money back !!!! LAWYER TIME FOR PRINCIPAL!!

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  Response from the owner

  We don't want to see you go. If you send us your phone number to [email protected], we'll call you. -Tyler

• a

  anne77f

  1.0

  This review is specific to the Regions Innsbrooke Murfreesboro, TN location. Horrible horrible horrible service! My family has used Regions wealth management services for years and this location nearly cost the bank our business. I had a substantial size check to deposit from the sale of my house and went to the bank to deposit it, I was greeted by a slovenly looking man at the window who was either very new or just a bad employee. He disappeared rather quickly and was replaced by the rudest person dressed in a football Jersey I’ve ever seen. He made up the most obvious and ridiculous reasons why the check wouldn’t be available until the next day. I needed to order new appliances for my house ASAP and as the check was drawn from the same bank, I unhappily asked them to just cash it. This disgrace to the banking industry goes back to whispering and eventually comes back to snootily tell me the bank “doesn’t have enough money on hand to cash the check” 😳 this bank is holding millions of dollars belonging to consumers and they don’t have “enough cash”? This check was for the remainder AFTER buying a new home and paying realtors so it was not a size check that should have been a problem!!! I went to a different branch where I received STELLAR customer service and the kind and knowledgeable associate explained bank policy and I basically got the same answer as the other bank, funds would be available the next day but it was presented in a professional, positive and knowledgeable manner. I will never use the Innsbrooke branch for ANY banking needs and I strongly suggest they spend some time training their employees on customer service. I filed a formal complaint on the Innsbrooke branch after the horrific experience there. It’s completely unacceptable the way they treat customers!

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  Response from the owner

  Hello. Thank you for sharing your review and feedback, it is very important to us! We are so sorry for the negative experience you received during your visit at this branch location. Our team will make sure to escalate this incident and service to the appropriate teams. We ask that you connect with us via email at [email protected] to share more, and we’ll be glad to document your visit properly. We certainly value your relationship with us, and we hope we can continue to serve you. - Hector

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