Resource One Credit Union N Galloway Ave, Mesquite, Texas

Resource One Credit Union Reviews

3.3 stars based on 42 reviews

Featured Comments:

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  Lynn MacDonald

  5.0

  Going into my 16th year with them wouldn't use anybody else ...more likely if you've had a problem it was you not them... just saying.

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  Response from the owner

  Wow Lynn, thanks for the wonderful review of our R1CU team. We appreciate you taking the time to leave your feedback and we can’t wait to serve you again soon!

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  Travis

  3.0

  Added unknown fees. They added so many unknown secret fees that I’m unable to close my account now. Stay away! Rate was good, but the amount of hidden charges are ridiculous. Update: resource one fcu called me and personally apologized for their fees that I had to pay, they made it right. They understood that some some of their fees might have been hidden or at least not clearly spelled out. In the end, I was upset at first, but they did make everything right.

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  Response from the owner

  We are sorry to hear that your experience wasn’t positive. We appreciate your feedback and would like you to send us an email to [email protected] with more information on this situation so our team can investigate this matter further. Additionally, if you send your contact information, we can have someone take a look at some of these fees to see if there is a way to prevent them from happening in the future. Again, thank you for your feedback and your membership.

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  Ashlee Clark

  1.0

  Go anywhere else if possible! Lines are always ridiculously long; with 2 to 3 lanes open, you can't pay your car loan online-like everywhere else in the world. I have never once received a statement from this place until I closed my account, and now, out of nowhere, they are taking money out of my savings account and charging me statement fees! I call to close my account, and after verifying all my information, she tells me I have to write a letter to close my account. So many issues, I paid my car off two years early to get rid of this place.

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  Response from the owner

  Thank you for reaching out, Ashlee. We see that you have had a less than satisfactory experience with us, but we have a few solutions that can help with these issues. We are sorry about the wait; we had some lanes closed recently for repair, causing a longer wait time. Our staff did try to curb this wait by standing outside and answering questions to try and make transactions go faster. We do offer a few online payment methods (See link:https://www.r1cu.org/convenience/digital-branch/), and we can help find one that works best for you. We do charge for paper statements, but you can avoid this monthly charge by switching to eStatements. Unfortunately, to close out an account over the phone, we do need written consent, a signature, and a valid form of ID. This is to protect our memebers' accounts from fraud attempts. We can, however, close an account in-person to avoid the written letter step. If you have any questions, please email us at [email protected] or give us a call at 800-357-3674, and we would be happy to help. Have a great rest of your day.

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