Rockland Trust Bank Union St, Rockland, Massachusetts

Rockland Trust Bank Reviews

3.5 stars based on 11 reviews

Featured Comments:

• A

  Awais Mir

  5.0

  Nice service nice people good bank

• C

  Cara Churchill

  1.0

  If I could give negative stars I would! All I was trying to find out was how much you needed to open a checking and savings account. When I called one of the prompts that I pressed was for new accounts and the product and services they provide. When the woman answered in an adequate amount of time, I told her what my question was and she put me on hold. I figured maybe she would know right away especially if this seemed like her job. She had me on hold for 10 minutes and then came back and said she was sorry but she couldn’t help me with that and that she would send me through to someone that could. I said thank you to her and she put me on hold again. I listened to the same exact music that was on when she put me on hold and after about 10 more minutes it changed to different music and then there were those random speeches from an automated service that told me about their services. I waited on hold for 34 minutes and no one ever got back to me. I tried calling back six different times and each time I called back the wait time for someone was either 25 minutes or 30 minutes or 35 minutes. I called the Rockland bank in Rockland and it’s supposedly 35 minutes to talk to somebody 🤦‍♀️🙄 It is ridiculous that the woman that I spoke to did not know a simple answer, but I’m pretty sure every person at the bank should know about starting a new account and how much you need for it. The prompt that I had to press was literally for that exact reason and this woman didn’t know what she was doing and then passed the buck and no one ever answered. They will never get my business and I will make sure to tell everyone I know how awful they actually are!

  ---

  Response from the owner

  Hello Cara, we sincerely apologize for the inconvenience you've been experiencing. We greatly appreciate your feedback and have passed it along to the appropriate team. Someone should be reaching out to you shortly to assist with this.

• a

  anne kane

  1.0

  I always liked Rockland Trust, but the Loan Officer I am dealing with leaves me hanging. Responds to messages days or weeks later. Same excuse”I was away for weekend “. Or she just ignores me. Terrible experience! So disappointed.

  ---

  Response from the owner

  Hi Anne, We're sorry to hear this. Could we contact you to hear more about your experience?

More reviews (8)