Rockland Trust Bank Lenox St, Norwood, Massachusetts

Rockland Trust Bank Reviews

3.5 stars based on 6 reviews

Featured Comments:

• T

  Tomas Limousine

  5.0

  Best customer services fast and respectful

• S

  Sheri McChesney

  2.0

  After trying to get help through a phone call, I was advised to go to my nearest branch. Which I did the next day. The floating manager. (Very nice) I needed to pay 2 bills .. She could guide me with on line payments.(she doesn’t pay bills online) Could Not do a recurring payment either. She had me sign something that stated I would agree to her setting up a recurring payment for the third of each month. After 5 phone calls to others she said we were “All set” called me back later that afternoon and said “We have to make all my recurring payments on the first of the month. I will schedule this first payment then set up all recurring payments for the first and mail you a confirmation” (why should the date have to be on the first?) so later on I went on my online account and it wasn’t even set up to even pay 1 payment and the other one she accidentally paid 2 times. My goodness. Shouldn’t a manager know how to do all of the above? Whether or not she pays her own bills online?

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  Response from the owner

  Hi Sheri, we apologize for that inconvenience. Please give us a call at 508-732-7072 and we'd be happy to discuss this further with you. I will also be escalating this issue to the appropriate parties.

• N

  Nubia Pardy

  1.0

  Drove in at 5:40 asked to issue a new card online due to lost previous card, she Said I had to make an apt. I then asked if I could make a deposit without the card she said yes, I made a 900 dollars deposit. She then comes back and said she turned the machine on and she was able to issue me a new card without an apt. Now this is what you should have done at first, great customer service is helping your customer regardless if it’s 20 min to close. By he way it was 2 ladies helping me. One took my drivers license and deposited the 900 the other issues the card. At the end of the transaction they forgot to give me my ID back. You guys have potential for better as this is a good bank.

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  Response from the owner

  Hi Nubia, we are always looking for more ways to improve upon the service we provide to our valued customers, and we truly appreciate your feedback. We will be addressing this to the appropriate parties and we hope to see you in one of our local branches again soon!

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