Rockland Trust Bank Pleasant St, Attleboro, Massachusetts

Rockland Trust Bank Reviews

3.8 stars based on 8 reviews

Featured Comments:

• L

  Lauren Beath

  5.0

  The Assistant Branch Manager in Attleboro, Craig O'Connor was super helpful, knowledgeable and genuinely concerned to assist me with my banking needs. So thankful for Craig!! Highly recommend Rockland Bank for your banking needs!

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  Response from the owner

  Hi Lauren, thank you very much for your positive feedback! We greatly appreciate it!

• P

  Paul Liacos

  1.0

  Opened a mortgage with Rockland trust, that process was simple and easy and we got a great rate, unfortunately everything since has been a nightmare. Was told we can’t pay our mortgage from an outside account and must open a checking account with rockland. Ok, annoying but fine I’ll do it. Except when I do that it isn’t linked to my online banking and I can’t access the account or see if my mortgage payment processed. I call customer service and that’s a nightmare beyond belief, hold for 30 minutes, someone answers that has no idea what they’re doing and then transfers me and I hold for another hour before an answer and this guy has no answers either and to top it off hangs up on me. Crazy and super unprofessional. I’m literally trying to pay them money and I can’t get anyone to help with the issue. Even if you’re understaffed which is clear, you should still be willing to make the effort to help your customers. Couldn’t have a worse opinion of the bank at this time. Hope they service our loan to another institution at this point.

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  Response from the owner

  Hello Paul, we sincerely apologize for the inconvenience you've been experiencing. Would you mind filling out this contact form, and we can have someone from out team reach out to you directly to assist with this? https://www.rocklandtrust.com/about-us/get-in-touch/general-contact

• C

  Chelsea Fisk

  1.0

  I have an account with Rockland trust. I expect when I drive 20 minutes out of my way just to get 4 rolls of quarters that I will be able to do so. But at this location, apparently the quarter rolls are limited to 1 roll per customer as they "only get 1 box of quarters a week for everyone." I've never heard of a bank that operates this way. Luckily, I was able to walk into a bank that I DONT have an account with and get 4 rolls of quarters without a problem. Very odd experience.

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  Response from the owner

  Good Afternoon Chelsea, we are sorry to hear about your experience. Thank you for your feedback, we will make sure it gets passed along to the appropriate team.

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