Rocky Mountain Mortgage Company Trawood Dr, El Paso, Texas

Rocky Mountain Mortgage Company Reviews

3.2 stars based on 37 reviews

Featured Comments:

• C

  Celina del Toro

  5.0

  Great customer service! Alicia was great assisting me. Thank you for all your help today. You are a life saver. I really appreciate it.

• l

  lidia flores

  1.0

  The worst experience answer my calls with very bad actitud ,rude and I don’t think they like to help people, this company need new employees with good manners and actitud my bad experience was 3 different women that answer the phone …11 yrs ago with this company and is getting worst UNPROFESSIONAL PEOPLE the reason that I called is because I been travel a lot for my husband health and I need help to make my payment by phone or schedule the payment but I didn’t get help was worst for me and stressful the way they answer me

• M

  Marcus William

  1.0

  TAKE YOUR BUSINESS ELSEWHERE!!!!!!! I’ve had the unpleasant experience of dealing with a Brandy lee/lopez. Completely unprofessional and is very rude. She has a sense of entitlement/better then you attitude. Absolutely disgusting behavior from a disgusting individual. Personally would Never do business with her and surprised she even has a job here. Seek elsewhere!!! Martha Martinez reality was more then happy to accommodate all of my needs without the disgusting behavior this individual provided. I can see why she’s a single mom I wouldnt be able to stand her either. Generic response, you absolutely will never find that loan application because after this womens disgusting behavior I didn’t apply :) complete bi*** from the moment I sat down with her. I’m sure she’s that way because her hourly salary is so low. Or she was just born that way. Whatever the case may be she’s terrible. I would not like to discuss it further as I should have read your review prior to walking in. The multiple terrible reviews speaks for itself. Clean it up in that office of yours.

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  Response from the owner

  Thank you for your feedback, unfortunately we are unable to locate a loan in our system under Marcus Williams. In order to better address your concerns we would ask that you provide us with the following information: Is Mr. Williams an existing customer of Rocky Mountain Mortgage or did he apply for a new mortgage loan with Ms. Lopez? Was the unpleasant experience at Rocky Mountain Mortgage? This information will help us address the issue accordingly and allow us to better assist any future customers.

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