Rogue Credit Union Poplar Dr, Medford, Oregon

Rogue Credit Union Reviews

3.4 stars based on 36 reviews

Featured Comments:

• K

  Ky Spangenberg

  5.0

  Edit: I am moving my review from a 2 to a 5 star. They reached out immediately and started working on the issue. Talk about turning around a situation!!

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  Response from the owner

  We're sorry to see that we've let you down. We truly take our member's feedback to heart and are always working to improve. Our branch leaders will look into the issue with our Express Teller Machines and reach out to connect with you. Thank you for your membership at Rogue.

• T

  Tanner Bean

  1.0

  Came in to get my credit card renewed. Didn't have card stock at a bank. Wasted 20 minutes to find that out. Have to go to a different branch now to get it done.

• B

  Belen Rodriguez

  3.0

  My partner had our truck financed through RCU so we had a savings and loan account open, I made the appointment to go in and sit with a rep to open a checking account. We sat with Rene who was very short, no pun intended. I supposed I am used to a rep being talkative and just nice but Rene maybe wasn't feeling it. I felt that if we didn't ask questions he wouldn't really give us information. He grabbed our info and typed and typed and would occasionally glance over and ask a quick question. Again we asked because we are new to this bank when we would get our cards, I just felt like he could have told us that instead of us asking since we opened a checking account and deposited money, like how do we access our money now that the bank has it, just seemed like a thing to share. He also gave us our account number instead of our customer number to access the app, I waited on the phone 30 mins just to get that code because he gave it to us incorrectly. Very frustrating to access the app without that customer number. Not the best first experience with the bank but at least the girl who was the teller was super sweet and she was informative.

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  Response from the owner

  Hi, Belen - We're sorry to hear about your experience as you opened a checking account. We take our member's feedback to heart and are always working to improve. If you are still in need of getting your questions answered, please do not hesitate to reach out to us, whether it's visiting any of our Rogue Valley branches, calling us at 800-856-7328, or chatting online at our website roguecu.org.

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