Rogue Credit Union Union Ave, Grants Pass, Oregon

Rogue Credit Union Reviews

4.0 stars based on 10 reviews

Featured Comments:

• A

  Aaronaceus Cruz Garcia

  5.0

  I have been a member of this credit union for years, and visited most of the locations in the valley, and this is by far my favorite branch. All of the staff are very patient and helpful, and treat everybody with respect and gratitude. Keep up the good work!

• D

  Dave Wilkinson

  1.0

  This is the worst branch in Southern Oregon. Wait times in the drive thru teller are unbelievable.

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  Response from the owner

  We're sorry to see that we've let you down. We take our member's feedback to heart and are always working to improve. We'd like the opportunity to hear more about your experience at Rogue. Our branch leaders will be reaching out to you soon.

• J

  Jo

  4.0

  I would have givin a 5 star rating they have always been great and kind, aswell as made it extremely easy for me to purchase a new car ! On the flip side they will double bill and take money from you and refuse to to reinburse there mistake’s When a bill had came in THAT I had money there to pay but appearently it was 1.00 somthing over what was in the account, They denied payment to both my credit cards nothing was paid out to either card ... And the credit payments are now late and charging me for it And then Rogue thinks it is ok to CALL that—- A overdraft x2 and act as though the bill was paid wich it was not paid out and so rogue charged me 2x for overdraft @ 29.00 x2 wich = 58 bucks then ontop of that they CHARGED a penalty x2 wich was 35each Now my account went to 0 cause they think its ok to just steal my money and also they themselfs overdrafted my account another 15$ wich yet again came with a overdraft fee 29.00 and a penalty then act like its my fault wich it is clearly not... . I am sad this bank has done this too me and refuse to waive off there mistake

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  Response from the owner

  Hi, Paul - We're disappointed to hear about your recent experience with Rogue. We'd like to opportunity to learn more about it - please send your contact information to [email protected] and one of our leaders will reach out. Thank you for your loyal membership.

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