KeyBank Williams Hwy, Grants Pass, Oregon

KeyBank Reviews

1.6 stars based on 9 reviews

Featured Comments:

• 4

  4me 2know

  4.0

  My experience so far has been professional and prompt.

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  Response from the owner

  Hello, thank you for your feedback. Feel free to let us know how we can earn your 5-star rating by emailing us at [email protected] and reference case #77489 in the subject line. Thank you. ^PR

• S

  Samantha McCall

  1.0

  The most disrespectful and unprofessional individuals working as financial advisors. Branch supervisor was completely disrespectful and very judgmental during our short conversation she was really quick to explain to me that they will no longer be assisting me with any matter because they don't have to if you're a financial advisor and I'm calling as a client asking for help and my options and you have the audacity to tell me it's not your problem and hang up on me I bank with you I store and keep my money with you how dare you try to disrespect me and my family and withhold my own money for me without an explanation I've been transferred from the online banking over the phone customer service several times this matter started August 4th 2021 when I lost my job and it's continuing now to this day I was told that the branch would be able to reverse fees on my account due to a merchant mistake after contacting the merchant well once I talk to the branch they already judged and discriminated against me looking at my account telling me that it's my fault that the government sent me a check that voided once I provided the new check with the same account number they told me that they don't have to help me they refuse services due to bias judgment and I went to file for grievance and was denied.

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  Response from the owner

  Hello -I'd like to gather more details about your experience. Please write us at [email protected] and include your full name, zip code, and phone number to get in touch. A person from our escalation team will contact you within 2-3 business days. Please add case #65346 in the subject line. Thank you. ^CS

• A

  Al Barry

  1.0

  Beware: KeyBank doesnt have your back. Employees and departments lost behind red tape, bureaucracy, and incompetence. Not helpful in any way. Not transparent. They keep transferring me from dept to dept so that no one gets to be held accountable about the customer experience. Theres nothing we can do for you is the first line in the script they are taught. Edit: this is exactly the kind of review you are used to and being in denial isnt going to help. At one star review, it seems to me you like the position you've put urself in, and shouldnt be surprised. Rookies i swear.

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  Response from the owner

  Good Morning Al, This certainly isn't the type of review we like to see. If you would like to provide more info regarding what happened, send an email to [email protected] including your full name and phone #. Also, please include case #63846. Thanks!! ^LH

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