SmartBiz Loans California St, San Francisco, California

SmartBiz Loans Reviews

2.3 stars based on 315 reviews

Featured Comments:

• A

  Andrew Beaupre

  4.0

  UPDATE- After connecting with executives on Linked In, we were able to resolve this issue within days. ORIGINAL-Completely unresponsive and unable to correct errors on our PPP loan which was approved over 2 months ago. Numerous bugs in the online app. We have called and emailed support, our Rep and everyone else in the email chains, but zero results.

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  Response from the owner

  We'd like to help but are unable to locate your application. Can you please provide your application number and we can research? Thank you.

• L

  Loretta McGrath

  1.0

  I would give a rating of ZERO stars if I could. They are a horrible company. I applied for a PPP loan & they would not answer the phone or respond to emails. They didn't post any information regarding loan status via the application portal for MONTHS. I found a legit lender but because Smartbiz would not respond & would not withdraw my application, I lost out. When they finally started taking phone calls I called them & was hung up on when I inquired why they never returned a single email. Very unprofessional. I disagree with another reviewer's comment that the loan declination must be due to "unorganized entity structure." I have used my same "unorganized entity structure" for a different successful loan yet received the same response as others: "Improper guarantor identity authentication. Application not approved due to indications of ineligibility." I emailed them in December to give them an opportunity to address my discontent and (shocker), no response. Pay attention to those negative reviews.

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  Lucia Park

  1.0

  Quality support was so poor coupled with lacking basic customer service. Extremely unprofessional and never responded to any of my inquiries. Seems fraudulent - has anyone looked into BBB regarding this org to deem it legitimate?

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