Southside Bank W Arbrook Blvd, Arlington, Texas

Southside Bank Reviews

3.7 stars based on 8 reviews

Featured Comments:

• D

  Dempsene Lester

  5.0

  I have been banking with Omni Credit Union which is now Southside Bank, since 1999. The customer service has been excellent. Each employee that I have had interaction with has always been professional and courteous. There was an incident that occurred which required special handling. Ms. Staci went beyond her duties to make sure that I was properly serviced. I bank at the south branch in Arlington, Texas. Ms. Staci, Ms. Dianne, Mr. Mark, Ms. Anna, Ms. Vanessa, and Mr. Jose should ALL be commended for the service they give to the customers that frequent their location. KUDOS to the staff!!!

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  Response from the owner

  Hi Dempsene - We're so glad to hear you have received the level of service we aim for! Thank you for taking the time to recognize our awesome Arlington team and for banking with us.

• l

  lisa lisa

  1.0

  It was my first and last time. Customer service was very rude and the wait to open a bank account was 25 minutes and I was the only person inside. No good Customer service.

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  Response from the owner

  Hi Lisa - Thank you for sharing this feedback with us. Taking care of customers is our top priority at Southside, so our leadership team has been made aware and would like to discuss your experience. Please feel free to reach out to us directly at 877.639.3511 and ask to speak to Alma Dear.

• D

  Diallo Dotson Sr

  5.0

  I love this bank in Arlington! I love Staci, Diane and Mark! Mark is a great customer service person and banker & he has helped since back in the OmniAmerican days. Thank you for having Diane because her customer service skills are great for me and I like her helping me. She helps me even if I haven't asked her for help. Thank you for having Staci. She is my white mother to this black man. Through her kindness she has helped me learn to manage my finances and not have overdrafts all the time like I used to. This is all coming from a disabled man raising 4 kids alone. Thank you!!!!

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  Response from the owner

  Diallo, thank you so much for taking the time to share this! Our Arlington team does a great job, and we love hearing how they go the extra mile. We're very thankful that you trust Southside to support you and your family.

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