Southside Bank W Park Row Dr, Arlington, Texas

Southside Bank Reviews

4.5 stars based on 16 reviews

Featured Comments:

• A

  Ashley S

  5.0

  This is my business checking bank and they just recently opened my sons jr. checking account! Everyone is friendly, it’s not over crowded, and they are quick to get you in and out regardless of the time of day! If you’re looking for a place to bank this is it! Lena is amazing her associates are efficient and friendly! So glad I took a chance here!

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  Response from the owner

  We're so glad to hear this, Ashley! Our goal is to provide a convenient and friendly experience, and we appreciate you sharing what a great job our team does.

• H

  Hamdi Elayyouti

  1.0

  I stopped by the location closest to my home- I was told they didn’t have a change machine and drove 24 minutes to this location. I walked in to ask if they have a change machine and I was told yes and they would exchange my change for bills. They were all in rolls. I went out to the car to bring the change in and was told by the rude blond lady with the fake lips (who I assume is the manager) told me they could not exchange my money. She didn’t try to help but was trying to convince me that they should not have sent me to this location. It was not a huge amount of change it would have taken them a few minutes to exchange. There were no customers and she was just standing around talking to the employees laughing. Will never return to this location. Your employees need training. Very rude and unprofessional.

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  Response from the owner

  We're sorry to hear that your experience did not meet expectations. We will pass along your comments to the appropriate leaders and appreciate you taking the time to let us know.

• N

  Nelly M

  5.0

  It is no surprise this location is near 5 stars. I work in the financial industry as well and had a mutual customer who needed to negotiate a large Southside check. I called several locations where managers immediately ended my call with obstacle on why they could not assist our mutual customer. Lina immediately took ownership of the matter and found alternatives to help. In addition, Lina followed up with me to communicate the resolution of the matter. Thank you again, Lina for your leadership. You hold true attributes that define a successful branch manager.

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  Response from the owner

  Hi Nelly! Thank you so much for taking the time to recognize Lina and her commitment to meeting customer needs.

More reviews (13)