TCU Shadeland Ave, Indianapolis, Indiana

TCU Reviews

3.4 stars based on 9 reviews

Featured Comments:

• D

  Dannie Norman

  5.0

  Went through the drive up window. Very efficient.

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  Response from the owner

  Hi, Dannie! Thanks for taking the time to let us know about your experience. We really appreciate it and are always glad to be of service. Have a great weekend!

• B

  Brenda Nixon

  1.0

  This business is unfair. They don't want to work with you when an issue comes up. I wouldn't recommend them to anyone

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  Response from the owner

  Hello, Brenda. We want everyone to know that we take all feedback very seriously, and that we will always strive to accommodate our members when issues arise. In reviewing your particular situation, it appears that multiple attempts were made to reach out and find a reasonable solution. We regret that we could not come to a mutual agreement.

• S

  Sheena Hendricks

  1.0

  I am so disappointed with Teachers Credit Union I have been a member since I was 19 years old and I am getting ready to be 36 so gushy is a long time to feel like the customer service is poor, so many people that work for teachers are very sarcastic and caddy like today when I spoke to a gentleman he was very rude but he was from the call center department I always get the run around when contacting Teachers Credit Union, I also always have to call back a bunch of times before someone even answers then after that it is rudeness I called last Thursday left a voicemail and today is Tuesday and I still have yet to receive a call back This is so annoying and makes me not interested in banking with Teachers Credit Union moving forward Today I left a voicemail on Debbie her voicemail so I will see and hope I receive a phone call back because this is beyond ridiculous The Customer Service needs a major shift and this is one dissatisfied member…

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  Response from the owner

  Hello, Sheena. We are certainly sorry when our level of service fails to meet our members' (or our own) expectations. My understanding is that Theresa from our Member Services Team has since reached out to you in an effort to make things right for you. We hope we were able to come to a resolution that worked for you, and will always strive to ensure we meet your needs the first time around. Have a Happy New Year!

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