TD Bank US Phillipsburg, New Jersey

TD Bank Reviews

2.8 stars based on 19 reviews

Featured Comments:

• J

  JOSE DOMINGO LICUP

  5.0

  Thank you so much to the lady that served me at the drive-thru today... for honesty that the cash deposit I gave her was $100 over. I'm sorry i wasn't able to get her name... she was wearing like cream colored dress and beautiful.

• D

  Dinara G

  5.0

  Very nice and very clean TD bank. I mostly use ATM here, and sometimes go to a Teller or a Banker. I loved the way the Banker (I think he is a manager there) took care of me. So far, very smooth and easy transactions)))) The ATM used to give only $20 bills, but now it gives $50, $20, $10, $5 bills. I never used drive throug.

• C

  Caroline Azrolan

  1.0

  Worse bank ever and highly incompetent employees. We went there a few months ago, in person, to pay off our mortgage - pretty important, right?! An elderly woman (behind the first desk to your right) said she could help us and even after contacting a main branch to ask for assistance, still had no clue what to do with our check. When I asked her if I should make the check out to TD Bank, she said "well duh." Then after almost 2 hours, she "deposited" our check, gave us substantiating paperwork and sent us on our way. Three weeks later we get a bill for the mortgage! We go back to this same bank and ask to speak with the branch manager. The elderly woman sees my husband and says loud enough for him to hear - "watch out for him, he's a trouble maker." When we present our paperwork from 3 weeks prior, as well as a copy of the cashed mortgage check by TD Bank, the branch manager has no idea where our check was deposited! When he calls over the elderly woman, she's as clueless as before and the paperwork she sent us home with, with an ID number, makes no sense and can't be found. So after another 2+ hours it was discovered that the elderly woman deposited our final mortgage check into an account that made no sense whatsoever and had no explanation as to what transpired previously. Do not waste your time here with anything important, such as a mortgage. The staff are extremely rude, condensing and highly inexperienced. I would give them zero stars if I could. As a side note - having someone represent the business with unkempt waist long hair and 2 inch acrylics is in no way professional. At any other respectable business establishment HR would have been notified and this would have been taken care of.

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