Texas Trust Credit Union Flower Mound Rd, Flower Mound, Texas

Texas Trust Credit Union Reviews

3.5 stars based on 18 reviews

Featured Comments:

• J

  Jonathan Adams

  5.0

  Larry Isaac made a very poor experience an amazing one, I’m not the easiest person to deal with, and he took everything in stride. A huge huge hat off to him and if anyone needs any help with an account or loan ask for him.

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  Response from the owner

  Thank you for your amazing review, Jonathan! We are glad to hear that Larry helped you with your account. We appreciate your feedback and thank you for your membership!

• E

  EJay Eleece Jade

  1.0

  Applied at this bank and honestly the experience was just lacking. I applied early Feb and no one ever reached out to me about my application. I legit had to call them to get the process started. Then the woman who they said will handle my application e-mails me she asked me to send certain documents I sent them I never heard from her again. I called this Monday and another woman tells me oh the woman handling your application isn’t here I’ll have her give you a call. Woman never calls. I even emailed her she never replied. After almost two months I was just like yeah I’m going to cancel. I call and the woman who was handling my application is who I had to cancel with. She didn’t ask why and I didn’t care at that point to even explain or address. Why would I want a bank with such delay and poor communication skills. I’ll pass. Woman’s name was Leigh.

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  Response from the owner

  We are sorry that you had a difficult experience with us, EJay. We would really like to make this right. Please reach out to us at (972) 263-5171 or send us a message at TexasTrustCU.org/Contact with your contact number and one of our team members will look into this right away. Thank you for leaving your feedback. We hope to turn this around for you.

• R

  Rheana Stanchik

  1.0

  Terrible experience. We banked here for a brief time (3 months). • This bank does CREDIT CHECKS on all new potential customers. I have never heard of such a thing! We were not asking for a loan or a credit card, we simply wanted a basic checking/savings account. • Despite having a stellar credit history, this bank STILL put a 10-DAY HOLD on all money deposits or withdraws. Wow, as you can imagine this was super convenient! What a headache! • This bank is not able to set up business checking accounts. After waiting a week for Rahim to work on the accounts, we had to drive 50 minutes to a specific bank that provided these “special” services. After all that, he was not able to complete the second business account. We tried to tell him that the Secretary of State (SOS) recently updated the format of the Certification of Filing form, but Texas Trust would not accept it. It made no sense to continue banking there after all that. • We love our new bank—no credit checks, no 10-day hold on monies and they quickly understood and accepted the paperwork from the SOS. Our new bank was able to open the business accounts immediately and at the same location! What a concept! Goodbye Texas Trust Credit Union. Our new bank was happy to take our money and work with us.

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  Response from the owner

  Hello Rheana, we are so sorry you had a tough experience with us. If there is anything more we can do in the future to help you, or your business needs, please contact us at TexasTrustCU.org/Contact

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