The Loan Source, Inc E 83rd St, New York, New York

The Loan Source, Inc Reviews

4.0 stars based on 264 reviews

Featured Comments:

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  Teri Engelberg

  5.0

  The Loan Source/ACAP is a wonderful company, and I cannot recommend them highly enough! Luke LaHaigh, the President and Chief Investment Officer for ACAP, the service provider to Loan Source (they operate together), went far out of his way to help me get Chase Bank to fix an error on the part of Chase so that I could obtain my PPP loan, for which I was clearly qualified. Luke used his wealth of knowledge and his SBA contacts to obtain the information I needed in order to make Chase fix their error, which had put my application on hold for months, with no explanation or help from Chase. Luke was so smart, kind, and generous with his time and his work on my behalf. And I’d wanted to have the loan funded through ACAP/Loan Source, but once the error was fixed, I tried to reach Chase to tell them to cancel my app as I preferred t go with Loan Source, but in typical Chase fashion, I was unable to reach them. The loan was funded by Chase, so I’m very grateful it went through, but my preference would have been to fund through ACAP/Loan Source. Without the help of Luke LaHaigh and ACAP/Loan Source, I would never have received the PPP loan. Should I ever be in need of the services of ACAP/Loan Source, I will not hesitate to contact them, and I encourage anyone else needing their financial services to work with them. The human touch is everything! I can’t thank you enough!

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  Response from the owner

  Teri - Thank you for this inspiring review! Our entire team is here to support you – today and into the future!

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  Carole Webster

  3.0

  We have been trying desperately to file for loan forgiveness with zero luck. The site hangs forever trying to upload statements. And when trying to upload payroll info we have been getting the same error message that there is a technical problem for 10 days. We have been trying for weeks. We have one ticket that was started over 10 days ago. They say they make it easy. They do not. UPDATE: I do appreciate the response. Will keep trying. Update: this finally went thru. Thank you.

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  Response from the owner

  Thank you for bringing this to our attention - we’re here to help. Please note: we are experiencing an incredibly high chat volume and we are working to resolve portal issues. For the fastest response to your concerns, please utilize our chat service here: https://support.theloansource.com/en

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  Lisa C

  1.0

  Terrible customer service. They also go by NEWITY to service your PPP. They provide no phone number, so address and no email address on their website. They have a bot chat box that is useless. I filled out a form yesterday because I wanted to start the process of paying back my PPP loan. I got an email 24 hours later saying my first payment is due TODAY and a late fee will be charged if I don't start paying TODAY and they don't provide an online payment solution that would allow me to pay TODAY. I'm sorry, but when it said to fill out this form to get repayment options, I didn't realize I was authorizing them to send me a notice saying to pay up right this minute. Don't contact them to start paying back your loan unless you are ready to pay that very moment...and even so...they won't give you a way to pay at that very moment...just a threat that they are going to charge you a late fee when they don't get it at that very moment.

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  Response from the owner

  Lisa, we are sorry to hear you missed our earlier correspondence regarding your first loan repayment request. We are glad you have connected with our team to coordinate a payment schedule. If you need any further assistance, please let us know. We hope to work with you and your business in the near future.

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