Truist Pineville-matthews Rd, Charlotte, North Carolina

Truist Reviews

2.2 stars based on 18 reviews

Featured Comments:

• J

  Joel Stroup

  5.0

  Thanks very much for good customer service very friendly

• G

  Global RS Services

  1.0

  Manager has no trust in certain customers that bank with them. Just remember financial institutions is nothing without the people that give their credit to your accounts with their signature. Its sad that a corporations reputation gets judged by an individuals personal mindset or ignorance of bank policy or codes that govern financial transactions.

• K

  Khyan El

  1.0

  Soumaya (a guess the branch manager) needs to step down from her position. She holds a Medallion stamp and doesnt know what it is used for. Refused to signature guarantee my signature as occupant of executor office for an estate issued negotiable instrument/bond/check. Comes up with all types of excuses after identifying myself. Asking question about who is the company that the instrument is issued which has nothing to do with guaranteeing that my signature is not forged. There are many type of securities, not just what you are use to seeing. The first excuse, my stamp is limit is 250k. Two of the instruments are under 250k. Second excuse, let me go and fax over to the legal dept. The legal dept doesnt hold the stamp, you do. If presented with the documents as authorized to sign, also POA, what is legal dept gonna do different? Then she directs to doing a notary. For a tradable security instrument? Every Fin. Institution has list of requirements to guarantee signature. But she cant provide me the requirements. Which then showed her requirements from another institution. I asked to call or email the legal dept in front of me. Came up with more excuses. So whats the real problem? I can make a guess. She never seen someone like myself with a check of that amount. Nothing new, this happens all the time. Refuse to do her job when someone is paying with their own money. And again, the purpose of a Medallion Signature guarantee stamp, is to guarantee that the signature wasnt forged before transfer or sale. Soumaya, its not your job to determine if an investor wants to buy it or not on the market. Any branch manager that refuses to guarantee your signature after providing all necessary documents and you have an account with them, is basically saying you a liar, thief and i dont trust you. But they find themselves working for institution that has the word "TRUST" in its assume name. Lets not forget, the instrument says its BACKED BY THE FULL FAITH AND CREDIT OF UNITED STATES GOVERNMENT with U.S. code to support it.

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