Truist Mountain Rd, Pasadena, Maryland

Truist Reviews

3.7 stars based on 9 reviews

Featured Comments:

• M

  Malia Ott

  5.0

  Mia Magtibay has been so helpful with my banking needs. I feel so much more confident about my finances and options knowing that I have an actual person that is professional and caring that can help me with my budgeting and planning for my family's future. Thank you hugely Mia!!

• N

  NCR Towing

  1.0

  Since BBT merged and became Truist, they are the worst!!! The old manager who retired ALWAYS had time to help you with a problem. The new manager wont even get on the phone or act cordial. They have replaced this bank with all new people who are not customer service oriented. Definitely going to find a new bank.

• A

  Amanda Whitaker

  1.0

  I opened a new checking account Friday May 20 2022. I received the deposit receipt I received my client summary I asked for a temporary debit card that on Friday she said for me to make a pin for I made a pin for it on my cell phone. Then on Saturday I realize that she never gave me the card so Saturday I walked in and I told the Vice President, Branch leader who made the account for me That she did not give me a card and she said that she thought she did.She never did it and if she did it was not in the folder it was not in the car it’s not in any of my pockets it’s not in my purse. So she still said she did and that she would set me up a another new temporary debit card that it wasn’t a big deal and gave me a card. She asked if I set up a pin, well in fact I did on my phone, then she said the pin would work for that card and now it’s Sunday and I cannot get in to my account still!!! I know the pin I typed in I wrote it down before we left and stuck it in my wallet I had a lot of things I had set up for to do today that I cannot do at all because of this it’s really frustrating me! I cannot set up anything online I cannot call customer service I cannot do anything with this account today I can’t deposit any of my checks that I have to put in today there’s just a lot of things I needed to get done by today that I cannot do now!!!!

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