Truist Lakeside Blvd, Owings Mills, Maryland

Truist Reviews

2.0 stars based on 7 reviews

Featured Comments:

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  -COSMIC WARRIOR-

  1.0

  This location seriously went downhill since the days when I first started banking with them just over a decade now. When the bank tellers from back left one by one I started seeing & unfortunately experiencing a drastic shift in customer service. They’re alot slower in getting people in & out so the lines will be backed up more often than the past. Whenever I have a question about anything, their typical response is to call some BBT/Truist customer service line for help instead. They’ll often close the drive thru line before closing time which is extremely annoying!! They are slower to cash my checks compared to the helpful ladies that was there 7 years+ ago. The old crew used to be helpful & ready to immediately set up a meeting no matter how problematic the situation the customer would have. They would be willing to help but this new crew. I can’t stand them. The whole BBT to Truist recent switchover was a clusterf*-* as well for the online service but that’s more of a gripe with the whole business.

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  Maria Brown

  1.0

  Worse bank ever. I have been unsatisfied with the bank since they transitioned from BBT to Truist. Online banking is a joke, the app is a hot mess. I have never been more disappointed in a bank. Everything about the bank is frustrating. Currently I’m unable to log into my account, this only happens about once a week. How frustrating is it to have money in a account but cannot access it. No worries. I will be switching completely to Navy Federal. This bank won’t be around long. WATCH!!! If I could give no stars I would.

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  PrettyMajor Maddie

  1.0

  I’ve been to this branch several times today being my last. I asked them to write a letter just confirming my address which was supposed to be done yesterday. They gave me no assistance. They say they’re short staffed yet the branch manager isn’t letting any of his RB’s take some responsibility. It’s just common sense for a task that minor to be handled by an employee to compromise and make it time consuming for the company and client. I asked how long it would be before he finished with his client because I needed the document and they couldn’t even give me an ETA. Instead they suggested me to go to a different branch. Last time i had an issue with this branch because I asked to take out 6k. They tried to lie to me saying i wasn’t able to take funds out of my account before I told them how they were lying and explained my funds availability due to me also being a relationship banker myself. I feel like they are very profiling at this branch. It’s funny when black people look at black people that way. .

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