Truist S Alcaniz St, Pensacola, Florida

Truist Reviews

2.8 stars based on 17 reviews

Featured Comments:

• A

  Aunt Katie's

  5.0

  My parents have been banking with Suntrust for over 20 years and never a question or concern of theirs went unanswered. So when it was time for my husband and i to open a personal and small business account it was a no brainer. This branch was amazing, every employee helpful, thoughtful and kind. When Covid hit us hard and we had to close Suntust as a company went above and beyond for us. thank you Suntrust, we are forever customers.

• M

  Matthew Lowry

  3.0

  Truist bank has been very unaccommodating with information being provided to the customer. I had an experience that made me want to refinance my loan that I had. For everyone's SA they can only mail you or fax you your 14 day payoff amount. Most people don't have a Fax Machine anymore to my knowledge, maybe I'm wrong. They cannot tell you the amount over the phone. My issues with this bank is their website. Every time I went to login to my account, my account was locked out and I had to wait 20 to 40 minutes just to have it unlocked because the Website has some kinks. This is every time Login. Also Every time I called to do general banking, I was on hold for an hour each time. For These reasons I do not like Truist. Some people have had better experiences with them than me.

• J

  Jared Cobb

  1.0

  I closed an account here in person some six or nine months ago. They decided not to close it a few days later because I was owed something like a quarter in interest. A quarter. Instead, they kept the account open and have been charging me a monthly fee I've called probably 3 or 4 times, each time getting the "we've taken care of it" line. Tonight I got home and opened a letter stating they're sending me to collections. Over an account that I closed in person. And have attempted to close at least another three times.

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