Truist Oleander Dr, Wilmington, North Carolina

Truist Reviews

2.6 stars based on 17 reviews

Featured Comments:

• J

  Jesse Langston

  5.0

  However the hours online says 8 a.m. that is wrong the new hours are 9 a.m. opening

• m

  melissa king

  1.0

  We have been with SunTrust for many years and I really wanted to give Truist an opportunity to serve us as well as SunTrust. Today did not prove that this was going to be a good experience for me with the new bank. I went through the drive-through because it was raining and I had a baby in the car seat. I needed to make a specific transaction going from one bank to another. The lady in the drive-through told me I would need to come in to the bank. Since I had never had to do this in the past, I said to the teller that it was raining and I had a baby in the car and that that is difficult for me to do if I could possibly do it through the drive-thru. I had all of my credentials and ID as usual. A teller next to the one working with me, threw up her hands, got on her microphone, and loudly said I would need to come into the bank announcing the type of transaction I was making. I could have taken her rudeness, however, her flagrant disregard for my safety is why I am writing this review. I had to come into the bank and when I did; I stop by to speak with a manager. She was nice, however, she did not offer to take care of my transaction for me, nor did she initiate asking me who the person was that treated me so poorly and disregarded my safety when we approached the upfront tellers. As she did not ask me I told her anyways, and I also said I did not want her taking care of my transaction. There were at that time three or four other customers standing there. Any bank transaction should be quietly done and discreetly. Businesses and individuals do not want other people around them knowing what kinds of transactions they may be making. It is a safety issue! I should not have to be even saying that to the mature age of the staff employed by this branch. Until I completed my transaction with the other party I felt unsafe and that is the first time I was put in that type of position. Please know I will not be returning to this branch unless I can be fully assured personally this has been addressed and corrected. If the next branch I visit is like this one, I will be banking someplace else.

• M

  Mark Lee

  3.0

  Consistently slow. Always a line inside and outside. The new Truist app is so bad so I had to go in to deposit a check.

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