Truist Emerald Coast Pkwy, Destin, Florida

Truist Reviews

3.4 stars based on 11 reviews

Featured Comments:

• a

  ashley “Blue Water Matters” vickers

  5.0

  Terrible bank. Don’t waste your time here. They took so much money because of “the way they handle their deposits “ Liars, rude and incompetent.

• L

  LAH COIN

  1.0

  Went to deposit CASH in my son's account for Christmas.....GUESS WHAT???? They do NOT EXCEPT CASH.....Absurd!!!

• D

  Daniel Goslin

  1.0

  VERY POOR CUSTOMER SERVICE !! Stopped at BB&T to get cash for a weekend at the beach, entered required info as normal only to then get a message the system was not available due to "System Upgrade and bank merger". ATM did not return the card. Customer service for BB&T was fully automated and no options for emergenct customer needs outside or regular banking functions. Truist (the merger bank) had customer service with an accent, but he (Peter) was unable to assist due to not having access to BB&T records. NO Emergency telephone numbers listed on ATM machine, the Doors of Bank, or on the Website. Left message on an answering machine supposedly at the bank. No response so far. Tried 311- information for an emergency contact for the bank, to assist in returning my card, they were unable to help. BB&T / Truist was closed on Monday (Holiday) and I was forced to cut my beach trip short, as I only carry one debt card. As of this time, I have received NO response from BB&T or Truist of any form. If your going to due a "System UpGrade" the ATM system should display "Out of Order" or System Down for Upgrade" and NOT accept a card it won't give back. Planning and implementing a Computer Upgrade and/or System merger on Friday, of a legal holiday, defies logical thinking and is the definition of stupidity, in my opinion. I won't bank with BB&T or Truist (period)

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