Truist Five Forks Trickum Rd, Lilburn, Georgia

Truist Reviews

2.9 stars based on 26 reviews

Featured Comments:

• C

  Chris Lemons

  5.0

  Excellent experience Everytime. I love the branch and the manager.

• A

  Aaron Maxie

  1.0

  Someone needs to train the branch manager on ethics. A black man can’t come into a bank with a large check without the branch manager “jumping through hoops not to cash it. Standing over the teller and all but masking it as “doing her job” but wasn’t concerned about her job when it came to other customers just me and my BIG CHECK (her words not mine). A Truist check I might add. And she’s a woman of color

• A

  Anthony Darden

  1.0

  On 7/13/2022 I went to this location to complete a withdrawal at the drive-thru. I had me check and ID. After sending my information to them, I was greeted and was told my transaction would be done shortly. After about 10 minutes of waiting, the Head Teller or Manager told me to come inside. I asked if there was a problem and she wouldn't tell me. I asked for me ID back and she said no. I went inside and I was questioned like I was committing fraud. She asked why I never signed a signature card and why my ID wasn't in the system. I told her, I opened my account online 2 years ago, I signed a signature card and uploaded my ID (I went through my documents that I printed when opening the account and the signature card was present and signed). Then she proceeds to ask me, personal questions about my account in front of the other customers in the lobby. Like my username to online banking, my last transactions and how many accounts do I have with Truist. At this point, I was very uncomfortable answering these question in front of people. I wasn't pulled into the office or anything. She asked me at least four times, where did I open my account? I explained to her again, that I opened my account online and I have never actually been inside Suntrust or Truist. She said, that's not what it says in the system. I said, I don't know what else to tell you and I also told her that I have my debit card and credit card with me as well. After 25 minutes, I was finally able to get the withdrawal I requested. I am not sure if this is the procedures for catching fraud, but I work for financial institution (credit union) and this is not how we handle fraud or potential fraudulent transactions. This was completely uncalled for and also unprofessional. I borderline feel like I was racially profiled. Either the procedures need to be changed or the staff at this location needs to be trained on how to handle potential fraudulent transactions.

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