Truist Rolling Rd, Springfield, Virginia

Truist Reviews

1.9 stars based on 16 reviews

Featured Comments:

• D

  Dave s

  5.0

  Well, the SunTrust bank that I used before was the one at Richmond highway. They were fantastic, but after I relocate to another area I just started going to different branches, random, nearest to were I pass by. Then for some reason I started using the west Springfield branch. The customer service is awful. Some but not all service providers over there does not even represent SunTrust. It looks like the bank is not doing well (quite) and you can guess that those people are the main reason for it. But after I met Monica, the manager, things got better. She really knows what to do and how to treat people. She is the main reason why I gave five stars for this branch. Trust me, i dont want to mention names but some employees there even dont know what they are doing. I had the opportunity to get help from two of the employees and came out to be a disaster. One even asked for my phone number since she cant figure out what to do and said she will call me back once she figure out something and wants me to go and come back when she call me, wooow. That's when the manager came to the rescue. Man, she is good. Long story short, I can describe in detail if someone from SunTrust has a concern about what happened or to what I observed. This woman though needs an appreciation. Thank you Monica.

• G

  George

  1.0

  Monica, the branch manager, made this experience SO painful. Just look at the other reviews. Somehow, she made grieving the loss of a loved one WORSE than before coming to this branch for "help". I implore you to go to any other Truist branch because you will surely waste your time here.

• J

  J. Agudelo

  1.0

  The employees are all super super nice, even the managers are nice, but this place functions like some sort of upsell, sales Centric place. Got to cash deposit? You can only deposit cash in another account if you have an account. Want to cash a check from somebody? They will make it as difficult as possible. Tremendously inconvenient policies in this bank, my girlfriend has an account here and I've wanted to open one but there's no way I'm going to go to this dumpster for the things I need.

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