Truist S Walter Reed Dr, Arlington, Virginia

Truist Reviews

2.1 stars based on 13 reviews

Featured Comments:

• T

  Traci London

  5.0

  This branch is the BEST! Always fast, friendly, and professional. Also, the manager Reggie is great! Traci Novakovic

• C

  Chayah Consulting

  1.0

  Absolutely horrible!!!!! I went today to make a deposit through drive thru. I haven't received my new card since the merger has taken place and you can't make ATM deposits with the old card(total inconvenience). Teller said, I can order you a card. I asked specifically! Will this disable my current card, she said no it won't. Not until you activate your new card. Me thinking, she knows what's she's talking about concedes to her ordering the card. Flash forward two hours later- card is disabled and can't get cash or even make purchases!! Gas is at 31 miles to E, etc etc. I am livid at both her and Truist. Why block the cardholders card before they even receive their new card! Unbelievable. Truist merger has been snaggy since the beginning. This definitely has solidified my decision to take my business to another bank and all those that I know who still bank with them. Horrible and it a could have been rectified with a switch of a button (people make mistakes), but this is a system that was put in place that has totally inconvenienced a customer of more than a decade.

• K

  Keith Long

  1.0

  I went there in Friday and made a deposi and later called with inquiries and I got the absolute worse customer service ever. I was placed on hold for a long period of time at which point I used another phone number to call and then again was not helped at all. The customer service was very rude and disrespectful and I'm now feeling very different about continuing to keep my accounts and services with the bank at all. I'm very upset. And as is Saturday morning still have not received a return phone call to address my concern.

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