Truliant Federal Credit Union Charlotte Steele Creek Rd, Charlotte, North Carolina

Truliant Federal Credit Union Charlotte Reviews

3.2 stars based on 8 reviews

Featured Comments:

• V

  Viveca Gooding

  5.0

  Robin & Michelle took excellent care of me at this branch. I absolutely loooooooooove Truliant. Everyone here gives the highest customer service. If you are looking to do business with a company that truly cares, look no further!!!

• P

  Preston Binkley

  2.0

  Scheduled an appointment to discuss buying a home for the first time. I need advice and guidance as someone who has never been through this process before; Basic questions like "how much home can I afford", or "which loan is best for my financial situation"? Turns out the lady I got matched with (Barbara) for this 'meeting' has absolutely nothing to do with home loans, so from the time I sat down the mood was very awkward and one sided. I really got the impression she didn't care about helping me one bit. All she did was pull out a piece of paper and highlight the "First-Time Homebuyer Mortgage", and advise I use some calculator online to show me how much my monthly payment would be. Like, lady, do you seriously think I have not already done that? If I took the time to come sit down in person with you, it's because I am looking for information I can't already find online. She did email one of their lenders on my behalf and give me his number. I did not walk out of that building any more educated or with any new information, and I sincerely regret spending my lunch break by wasting my time going there. I am leaving two stars instead of one because I think the real issue is not her, but how their scheduling system works. She was clearly not the right resource for that discussion.

• J

  Julia Claire Perez

  1.0

  After nearly ten years of being a Truliant member and never having any issues, I’ve been forced to completely change my view of this company- at least, this local branch. I had to close my current debit card due to fraud, and requested Truliant send me a new card (seems like a simple task!). I called customer service who instructed me to go to this local branch to have a new card printed in-store. Upon arriving at the branch, I was told that the card machine was down and I would have to return when it was fixed. Instead of having to drive back to the branch, I figured the most efficient thing to do would be to have them mail me the new card. (The people here don’t seem to understand the hassle of having to take off work early and arrange for transportation just to pick up something that could easily be mailed). Seeing as how the branch is within the same zip code as where I live, I didn’t think this would take more than a day. I called customer service back and they informed me that someone at the branch would mail me the card. A week and a half later, I called back as I hadn’t yet received the card and was told they have no record of a request to mail the new card. They ensured this time that they would make a note to tell Robin at this branch to mail the card this time. They assured me that Robin would be placing the card in the mail no later than 1pm on the day I called. Fast forward two weeks since this issue began, and I have since not received the card. My phone service was shut off, payments have bounced, and I’ve been left to clean up this financial mess all because Truliant is sloppy in their service. My fiancé ironically also had to cancel his debit card in the past few weeks due to fraud, and I watched how gracefully and efficiently Wells Fargo handled his transaction. In the future, I will be banking with Wells Fargo and I encourage any Truliant members or prospective members reading this to do the same. Do better, Truliant.

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