Trustco Bank Loudon Rd, Latham, New York

Trustco Bank Reviews

3.1 stars based on 8 reviews

Featured Comments:

• D

  Danyne Presutti

  5.0

  I work locally and my business McDonald’s has an account with your facility. .. Every time no matter what the staff is always helpful and happy . Mike is a super Branch manager .. greets everyone no matter what he is doing . Always asks if there is anything more he can do to help .. It’s a pleasure to do business with this branch.. Truly. Danyne Presutti

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  Response from the owner

  Danyne, thank you for taking the time to leave this review. Providing excellent customer service is something that we strive for every day; and we are thrilled to hear you are enjoying your banking experience! -KS

• D

  Debra Fulton

  1.0

  Rough location for parking and ATM safety. Both ATMS are outside, one directly in front of a row of parked cars in a heavy traffic area. ATM will say "remove debit card" after a second or two, this is not how chip card works so immediately after removing ATM card it says "enter card do not remove". Obviously their tech needs work. You cannot deposit cash via an ATM and receive a receipt or updated balance, the ATM gives you an envelope and then you wait for someone to physically process the transaction. I also found my account suddenly closed because of "low activity". Ok Trustco whatever.

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  Response from the owner

  Debra, thank you for taking the time to reaching out to us. We are sorry to hear about your experience. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-3110 with any additional details. -CB

• K

  Kristy Elizabeth

  1.0

  My account was closed with no warning or no reason, which is fine with me as I never really liked this bank much. This branch in particular has never had friendly employees; except one older guy and the former manager, the rest are off-putting and almost suspicious. I get a check drawn on this bank monthly, it was never a problem as a non-customer to come in pay $5 and get cash. Once I became a customer here things got... weird. I had to go back and forth one time about how much I could get back in cash vs how much I had to deposit, mind you Wynantskill, Clifton Park, Latham on Troy-Schenectady Road have never done this, it's solely this branch that is junk and when I wasn't even a customer this was not an issue. I've also been in on multiple occasions and listened to some pretty rude remarks about customers that have just left. If you're that miserable go work someplace else. In addition the phone customer service also leaves a lot to be desired if you ever need help after 5PM, I'm talking stolen card; too bad call back during normal business hours. The online messaging system? Completely neglected. For giggles I wrote weekly for 2 months, I never once got a response to a very simple question. I had to replace a debit card, the person who answered the number on the back of my damaged card told me I would have to call a local branch to do this...huh?? That's a new experience for me. I feel like this bank is unable to keep up with the other banks around here or even some of the credit unions. However for some I think it's also a last resort(I heard from a customer in line one day that they don't use chexsystem). If you can go elsewhere please do. Avoid the hassle, avoid the stress, avoid the glum attitudes.

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  Response from the owner

  Kristy, thank you for taking the time to reaching out to us. We are sorry to hear about your experience. Providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-3110 with any additional details. -CB

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