TruStone Financial Credit Union Cedar Ave, Lakeville, Minnesota

TruStone Financial Credit Union Reviews

4.0 stars based on 38 reviews

Featured Comments:

• R

  Raul Diaz

  4.0

  The United States has become the land of apoplectic, hypersensitive, “hyper-Karen-ist” children. Bad, self-centered, entitled children make bad customers and then blame everyone else for their bad feelings. Try asking yourself if you are a part of the “Me World” or the “We World” and a truly cooperative and congenial citizen before you so harshly judge everyone else. It’s a throughly contemporary financial institution operating in the 21st century - what would your expectations be if most everything was still done on paper and not from the palm of your hand? Maybe you chronic complainers should first look inward and consider the fact that all this abhorrent, insensitive and ill mannered behavior you are receiving is simply a reflection of our increasing rude, impatient, outspoken, angry and violent society. I’ve been doing business here for twenty years and while I understand that nothing is ever “perfect” in any human endeavor my experience is that my banking always gets done and life goes on. Find a real cause to get so worked up about like the death of the planet or democracy.

• B

  Birgitta Sundstrom

  1.0

  I am leaving. They are a total s show. I had been member tracing back to US Fed. But I'm done. This place is such a disaster. The sell out was a horrible decision. Everything is slow to update on the app. And again, I had to cancel a card for one issue and now I cannot return anything because they keep denying the returns to my old card. I never had issue prior to TruStone take over. They are a complete mess. DO NOT OPEN AN ACCOUNT HERE! You will regret it 100%.

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  Response from the owner

  We are very sorry that you have been disappointed with your experience, Birgitta. We're always looking to improve and we'd like to follow up with you and learn more about your experience. Can you please email your contact information to [email protected], so we can follow up? Thank you.

• M

  Margaret Kolden

  1.0

  I had a terrible experience here with my adult son with a disability. It was the most blatant example of ableism that I have witnessed in my 30 years of parenting this young man. The teller treated him in an unkind , unprofessional and disrespectful manner. I did not intend to post my concern on social media. I shared my concern with the Highland Park branch manager in early December and was assured I would hear from the district manager. I did not. I shared my concern on the online portal with "Leslie" on 12/11/2021and was assured I would hear from the Lakeville branch manager.. Again, nothing. Come on TrueStone...do better.

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  Response from the owner

  Thanks for taking the time to write a review. We're sorry you felt discriminated against. We strive for excellent member service, so we would appreciate the opportunity to speak with you about what happened and how we can improve your experience at TruStone. We have tried to reach you by telephone, unfortunately without success. Could you send us an email to [email protected] and confirm your preferred method of contact? Thank you.

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