TruStone Financial Credit Union Riverwood Dr, Burnsville, Minnesota

TruStone Financial Credit Union Reviews

3.4 stars based on 52 reviews

Featured Comments:

• G

  Gary Husom

  4.0

  Pulling my money out. Terrible service,dropped calls. Worst bank,so disappointed.After I wrote this,I did have my problem resolved by a supervisor and a follow up call. I will change my one star to four.

• J

  Jason Laqua

  1.0

  I’ve been to the drive thru ATM twice and both times cash withdrawal was temporarily unavailable. How do you have an atm attached to a bank that never has cash?!

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  Response from the owner

  We are very sorry you are disappointed with your experience. Please know we are working with our vendor to fix the machine asap. Thank you for your patience.

• K

  Kathy Johnson

  1.0

  My husband went to get a new truck loan at Lakeville location. Preya Ramnarine was the loan officer helping him. He brought in all the paper work including our income and our income taxes for verification. She said he needed more information plus she wanted my income as well. He had all of that with him, but must not of been good enough. She had him come back 6 times and still he couldn’t get the loan. She called us yesterday snd talked to me and wanted 2 months of my social security deposit from PNC. That is our mortgage co. It’s pretty obvious she doesn’t know what she is doing. We went to my credit union yesterday and my husband got his loan right away. My husband is now considering leaving Trustone. He’s been with this credit union when it was the Federal credit union for 50 years.

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  Response from the owner

  Hello Kathy - We are very sorry that you have been disappointed with your TruStone experience. We're always looking to improve and we'd like to follow up with you and learn more about your experience. Can you please email us your contact information at [email protected] so we can follow up? Thank you.

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