TruWest Credit Union - McCormick N V Scottsdale, Arizona

TruWest Credit Union - McCormick Reviews

4.1 stars based on 40 reviews

Featured Comments:

• J

  Julie Morris

  5.0

  Conveniently located in Paseo Village Shopping center, West of Walgreens, South of Starbucks, TruWest Credit Union has a covered drive through. The employees are friendly, helpful and quick to acknowledge when you walk through the door. I'm in the process of closing on a HELOC and they have been extremely easy to work with, detail focused and service oriented. Please click 👍 if this was helpful.

• P

  Peter Averbukh

  1.0

  They were nice when I visited, but good luck trying to call in or getting any help outside of that. Wire transfers also don't post same day even though they were made early morning.

• R

  Rick Swindell

  1.0

  Stay away from this CU - I have banked with TruWest for several years but am afraid I am going to be closing my account. I am currently traveling internationally and lost one of my credit cards so needed to use another card that I did not know was linked to one of my TruWest bank accounts. I though it was linked to another account I have that had plenty of funds.. Within a few weeks I received numerous overdraft charges from TruWest without any text or email notifications. When I called the customer service they did little to nothing to try and help me correct these charges. They told me I did not receive alerts because I did not have them set up. I said I don't understand who would not want to be alerted to over $700 of banking fees.. they told me I would be surprised that a lot of people don't want to be alerted.. To my knowledge I have never had an overdraft charge in the history of having my account with TruWest. I feel it's pretty extraordinary to have 21 overdraft charges and I was really hoping for extraordinary customer service to help me deal with this issue and perhaps the ability to make a one-time exception to their 3 max reversal policy. Instead I was greeted by very uncaring customer service where I was hung up on once and later was told I would be receiving a call from a manger to further discuss what they might be able to do to help me in this situation, however that call never came, which furthers my suspicion that TruWest TruLy does not care about their customers and truly enjoys collecting profits on these type of technical difficulties. Their website is antiquated and hard to use and if it wasn’t I would probably have set up such alerts. Very strange that in an era of covid and financial difficulties a lot of people are having they would just shun customers in this way. Very disappointed in TruWest.

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