U.S. Bank Branch E 700 S Pleasant Grove, Utah

U.S. Bank Branch Reviews

3.1 stars based on 14 reviews

Featured Comments:

• N

  N Fugal

  5.0

  I have deep respect for each of these bankers in this Pleasant Grove branch. They each remember me by name and endeavour to make my day, and banking successful! Niels Fugal

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  Response from the owner

  Hello Niels! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• C

  Christopher Carman

  1.0

  US Bank has proved to not be a bank that has your businesses best interest in mind. They hold money randomly and never contact you when they see issues. They just lock your account and leave you to figure it out. We are now banking elsewhere

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  Response from the owner

  Hello Christopher. Thank you for taking a moment to share your experience with us. We are sorry to see that you feel this way and we would like to speak with you further about the experience. Please send us an email to [email protected] with your phone number and reference number 7629, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• K

  Kat M

  1.0

  Went in for a medallion signature today after having another branch call and verify that they could do it. I heard the conversation so I know what she asked for. They said yes. Got there, they could not. Which I understand, sometimes mistakes are made, however the guy working there was rude, condescending and disrespectful. Unfortunately, because the service at the other branch was top notch.

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  Response from the owner

  Hello Kat, I’m so sorry to hear about your experience at our Pleasant Grove location. The incorrect information alone would be frustrating, so I’m sure the way you were treated made it that much worse. We expect courtesy and respect for every customer that visits one of our branches, and it’s concerning to hear otherwise. We’d like to speak with you to learn more and make sure your concerns are addressed. Please send an email to [email protected] with your phone number and reference number #4312, and we’ll give you a call within one business day. Thank you for bringing this to our attention. We hope to hear from you soon. ^Jessica​

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