U.S. Bank Branch Ne 40th St, Vancouver, Washington

U.S. Bank Branch Reviews

3.2 stars based on 27 reviews

Featured Comments:

• T

  Tina Esparza

  5.0

  I love this bank. They all ways accommodate my request. Only one time I have had an issue and that was thru drive thru. I hadn't seen the teller before she was rude and said she couldn't deposit my check because my husband wasn't there with me.. the issue was resolved check was deposited and the following visit she wasn't the one helping me but she did smile and wave. I would give all the employees a 10 if I could. Thanks guys for all you do.

• M

  M

  1.0

  I like US Bank the service in this branch is horrendous! I have had 30 minute waits just to make a deposit in this location. Now I drive up to the Salmon Creek Branch they appear to be much busier but are more efficient.

• L

  Leigh Golson

  2.0

  I have used this bank for many years I have multiple business accounts here and I love the people. Since they remodeled their bank, and they are now using a TV monitor versus a human being at a window to drive through services the level of convenience and service has dropped to way below standard. I'm super disappointed, I always like coming here because it was close to my office and my home and now each deposit takes approximately 20 to oftrn OVER 30 minutes it seems. So now I'll be driving to Mill plain which is literally 15 minute drive out of my way but I'd rather be moving than sitting in a Drive-Thru not accomplishing anything and not even seeing a human being to explain to me why it's taking so long. It seems like they're spending an awful lot of money on a remodel that isn't going to accomplish much. I know safety is often a concern with the drive-thru tellers but there seems like there's got to be a better way than what they're doing now

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  Response from the owner

  Hello Leigh, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Kind regards, ^Kortnee

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