U.S. Bank Branch N Academy Blvd, Colorado Springs, Colorado

U.S. Bank Branch Reviews

1.9 stars based on 58 reviews

Featured Comments:

• G

  Garrett Carpenter

  5.0

  Despite the poor reviews of this location, I've not had a bad experience here. Folks behind the counter are always friendly and helpful, and I've not had to wait more than a few minutes to take care of my transactions. The drive-thru window is always a bit busy, but the line inside is always short.

• J

  Joseph Martinez

  1.0

  I stopped into this bank today with intentions to cash a check, and to hopefully open a checking account. As soon as I walked in, I realized the energy here is horrible! I wasn't given a friendly greeting, and nobody ( including the branch manager) seemed happy to work here. I thought it was extremely unprofessional how the branch manager thought it was funny to pick at the fact that I had to pay $7 to cash a check from my employer. Saying, " Yep, your not my customer, you get to pay me for being here". I also didn't get a receipt. Not sure what crawled up and died, but daaaang 🤮 Management should set a good example for the rest of the team who is running the branch. Sick of hiring new people and getting bad reviews? Hire a manager who has at least DECENT customer service skills! Wow!! I will definitely be recommending my employer banks elsewhere. This is not somewhere I would want be on a regular basis, dealing with money I earned.

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  Response from the owner

  Thank you for taking the time to leave us a review, Joseph. We'd like to address the concerns you voiced. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 2293. We look forward to hearing from you. ^Michael

• K

  Krystle Edwards

  1.0

  I would make it 0 stars if I was able. This bank as a whole engages in predatory practices that should be illegal. This week I will be closing my account and I will never look back. I had been with this bank for almost 20 years.

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  Response from the owner

  Hello Krystle. We are sorry to see that this has been your experience when working with us. We would like to speak with you to learn more about the experience. Please send us an email to [email protected] with your phone number and reference number 0230, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ryan

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