U.S. Bank Branch N Hanley Rd, Clayton, Missouri

U.S. Bank Branch Reviews

3.1 stars based on 11 reviews

Featured Comments:

• J

  Joyce Kpere-Daibo

  5.0

  USBank representative Chelsea Holt Bates was extremely helpful to me in a very distressing situation. She was also very courteous and professional.

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  Response from the owner

  Wow….5-stars! It sounds like you had a great experience, Joyce. Thank you for sharing it with us. We will be sure to pass on your compliments. I hope you have an amazing day! ^Kim

• M

  M H

  5.0

  UPDATE: Thank you Shearon for taking the time to investigate and resolve deposit matter with persistence, diligence, and excellence. I sincerely appreciate the communication and extra effort.

• S

  Stephanie Larimer

  1.0

  There was a mistake made by the city regarding our property taxes back in April 2021. The city corrected the mistake, but since we have our mortgage with US Bank, they have to reconcile the issue as well. They never did. We've been over paying our mortgage premium since May 2021 and it is now Sept 2021. They simply say they will fix it by a specific date and never do. My husband is literally sitting in the Clayton US Bank right now begging them to fix it. He's been sitting there for 3 hours. Each time he goes in to make progress every couple of weeks, he sits there for hours while they sit on the phone and give him every excuse they can as to why they haven't fixed it yet. Not only has no one helped us with this, but no one has and probably will never compensate us for the time and effort that we've lost trying to get this resolved. I understand the poor representatives can only do so much within their power, but this is excessive. I do not recommend using US Bank for your mortgage loan or any other service they provide. This is one of the many reasons we don't bank with US Bank anymore. Now we feel trapped and taken advantage of :(

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  Response from the owner

  Good morning, Stephanie. Thank you for sharing your experiences. We're sorry you and your husband have put so much effort into getting this resolved. We'd like to see if we can help. Please send us an email to [email protected] detailing the experience, including your phone number and reference number 4388. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

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