U.S. Bank Branch Burns Ave, St Paul, Minnesota

U.S. Bank Branch Reviews

2.9 stars based on 24 reviews

Featured Comments:

• A

  Ant Gonzales

  5.0

  Salvador at the teller line was very helpful and polite. I was immediately asked by a banker if I needed any special request. Great service and options.

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  Response from the owner

  Thank you for taking the time to share your experience, Ant. We are happy to hear the visit met your expectations for great service. We hope you have a great weekend! ^Kim

• H

  Hakimo Gabow

  1.0

  Went there because my account was frozen bc I had to verify I was a student. Brought all of my documentation. One, the bank teller assumed I was in college even though I handed him my school ID. He then proceeded to ask for my “college documentation” like I was the one being dumb. Which I found very offensive. Anyways, after I corrected him, he didn’t know how to answer my question so I ended up having to call the US Bank number EVEN THOUGH I WAS INSIDE A US BANK!!!! Anyways I was there for awhile and he promised to email my documentation to the branch that’s supposed to “handle it”. That was almost a week ago, I called again today because my account is still unusable. The man that was helping me didn’t anything correct and I have to start over with the entire process. Very annoyed and disappointed. Go to any location but here, seriously.

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  Response from the owner

  Hello Hakimo, thank you for taking the time to share your experience. I understand why the branch visit caused you frustration, and I want to be sure everything has been handled. If you are still unable to use your account and need further assistance, please send an email to us at [email protected] and include your phone number and reference #0901. We will be glad to call you and offer our assistance in any way we can. I wish you the best, ^Kim

• S

  SANTI THAO

  1.0

  Used a different card to deposit some money and it usually works but today did not work and my card got stuck in the atm machine and asked workers if there was anyway possible to get it back and they said no. Get in my car and leaves right when another worker goes to the atm with my card and opens it. What is it with these people!!

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  Response from the owner

  Good morning, Santi. Thanks for leaving a review. We understand the frustration you're feeling. If the card was from a different financial institute, we aren't able to return it as a safety measure. I apologize for any inconvenience this has caused. All the best. ^Heather

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