U.S. Bank Branch AZ Prescott, Arizona

U.S. Bank Branch Reviews

4.2 stars based on 9 reviews

Featured Comments:

• G

  Gary Soltess

  5.0

  I lost my wallet, credit card, etc, made an appointment, I talked to Laura who immediately canceled my credit card and froze the bank account, her professional and pleasant personality won my over. I like this branch. I have been trying for months to have social security accept my new checking account but no luck, then I talked to Shannon at the bank,she got social security on the phone and it was done in less than an hour. The staff here are amazing.

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  Response from the owner

  Wow….5-stars! It sounds like you had a great experience, Gary. Thank you for sharing it with us. We will be sure to pass on your compliments. I hope you have an amazing day! ^Kortnee

• F

  Forrest Cooley

  1.0

  This is the worst bank I’ve ever been to. Every single time I come everyone is extremely rude and frustrated. The energy walking in is a total drag. I only opened an account with US Bank because my employer’s checks are from this bank and thought it would be convenient for my funds availability. There hasn’t been one convenient thing about it and I’ve had my account for over a year. The funds come out of my employer’s account right away, but take minimum 3 days for it to clear my account which has caused several issues with bills and whatnot, as I was told funds would always clear right away since it’s from the same bank. I have to come into the branch, which closes super early, and cash THEN deposit my check, which clearly annoys the teller every single time. There is ONE location. As soon as I can get my bills organized, I will be promptly closing my account, and highly don’t recommend using this bank especially not if you’re in Prescott. As someone who’s a worked in all bank positions for over 5 years, I am very disappointed in the customer service and the way they do things.

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  Response from the owner

  Hi Forrest, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1280 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• J

  James Paeski

  5.0

  This is one of my favorite banks to go to. The staff is always very friendly caring and helpful. It's very clean safety dividers wonderful place

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