U.S. Bank Branch Adobe Rd, Twentynine Palms, California

U.S. Bank Branch Reviews

2.4 stars based on 13 reviews

Featured Comments:

• s

  so know

  5.0

  Katie is one of the most compassionate and intelligent tellers this bank has ever had. She always goes above and beyond to ensure excellent customer service and this is a highly valued quality that has all but faded into history. Katie's Customer service, detail, and overall performance is inspiring and restores my faith that there are still people who truly care about their job and the customers they serve. If I could give 6 stars I absolutely would.

• T

  Trisha Black

  1.0

  I went in and we stood there for 15 minutes. The woman with the red hair said hi but just walked away and started talking with her colleagues about random stuff. Bob also was just talking to her and someone else and they didn’t even care that we were there. All of the reviews are right, this bank is absolute garbage. Then, once we finally did get helped, a man walked in behind us and the red head decided she wanted to help him but not us. This bank is pathetic

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  Response from the owner

  We are sorry to see that you experienced a long wait time during your visit Trisha. Your time is important to us, and we hope we did not cause a delay. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Ray

• C

  Cheyanna Jensen

  1.0

  If I could give this place a 0 star review I would. They need to get their bank teller Katie under control. I don’t know if she is miserable and hates her life or her job or what but it’s no excuse to take it out on the banks customers. She is so rude to me every single time I go there and I’m just wondering if she is aloud to treat all the customers like garbage or just me? She is so unhelpful and rude how she is even employed is beyond my comprehension.

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  Response from the owner

  Good morning, Cheyanna. Thanks for taking the time to leave a review. I apologize that the service you receive at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0227 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

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